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NEOGOV · 13 hours ago

Child Support Specialist I/II (Humboldt or Trinity)

Humboldt County-wide, CA

Full-time

Onsite

Entry, Mid Level

$19.10/hr - $26.95/hr

1+ years exp

NEOGOV is seeking a Child Support Specialist I/II for the County of Humboldt. The role involves managing child support cases, interviewing parents, and ensuring compliance with child support obligations through various legal processes.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Manages a general caseload consisting of child support legal actions and the establishment, enforcement and collection of child support payment obligations based on established guidelines

Coordinates appointments for personal interviews with custodial and non-custodial parents, employers, and attorneys

Develops and analyzes information for the establishment of paternity

Uses a variety of methods, systems and procedures for locating information on custodial and non-custodial parents’ assets, income, and liabilities

Evaluates income and expense data of custodial and non-custodial parents to determine and recommend child support payment obligations based on established guidelines

Responds to general inquiries and explains general child support laws, court orders, rules, regulations, and policies to public and staff

Participates in interviews to secure support agreements and to persuade responsible parties to make payments without recourse to legal action

Prepares and processes legal documents necessary for the establishment, collection, and enforcement of child support obligations Documents and updates customer information, contact information, case actions/history logs, and records using a state-wide automated system

Provides case status information, explains the complaint resolution process, and answers case specific questions for all involved parties ensuring the verbiage used cannot be interpreted as legal advice

Applies federal, state, and local codes, procedures, and rules in establishing and processing child support cases

Coordinates and/or conducts genetic tests when needed

Performs related duties as assigned

Qualification

Child support lawsLegal document preparationInterviewing techniquesPaternity establishmentFinancial record analysisPatienceTactEffective communicationOrganizational skillsConfidentiality maintenanceFlexibility

Required

Civil and criminal law, and Federal and California laws and regulations pertaining to the establishment, and enforcement of child support obligations

Sources, methods and techniques used to locate non-custodial parents, relatives and related persons, assets, income, and liabilities

Techniques and methods for establishing paternity

Child Support specific collection methods and techniques

Legal terminology used when explaining legal procedures to customers or the public

When and how to prepare and process a variety of child support related legal documents in a clear and concise manner

The structure and content of the English language

Basic mathematics and business arithmetic, including addition, subtraction, multiplication, division, fractions, percentages, and decimals

Apply specialized Federal child support laws and procedures as they apply to intergovernmental and international cases

Explain child support procedures, regulations, and requirements to individuals from a wide variety of educational and cultural backgrounds

Use effective interviewing techniques to interview a wide variety of people, over the telephone and in person

Use patience, tact and courtesy in firmly dealing with people who may be uncooperative, unreasonable, angry, upset, or hostile

Collect DNA samples to establish paternity

Use sound independent judgment to analyze factual information, situations, and people

Understand financial records such as tax records, income and expense reports, and employer earnings records to determine the amount of child support payment obligations

Compile multiple pieces of information clearly and concisely into an organized and understandable written report or oral presentation

Organize work and set priorities in order to meet critical deadlines with minimal direction

Exercise initiative within the limits of assigned duties

Maintain the confidentiality of sensitive or personal information

Establish rapport and maintain effective working relationships with coworkers, courts, attorneys, other agencies, and the public

Be flexible and supportive of change

Ability to prioritize multiple assignments having conflicting deadlines

Effectively use computer and other resources to prepare and manage cases

Two (2) years of full-time clerical experience which included interaction with the public; OR One year of full-time experience performing debt collections duties which included interviewing others for the purpose of collecting information; OR One year of full-time experience performing duties of a Child Support Assistant I or Office Assistant II in a Child Support Services Department; OR Completion of 60 semester or 90 quarter units of college

One (1) year of full-time experience performing duties of a Child Support Specialist I in a state or local government agency

Some positions may require possession of special language proficiency as a bona fide qualifications standard

Some positions in this classification may require possession of a valid California driver's license