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Coastal Source · 1 week ago

Customer Service Specialist

Moorestown, NJ

Full-time

Onsite

Senior Level

$24/hr - $26/hr

5+ years exp

Coastal Source is a leader in innovative outdoor audio and lighting solutions, seeking a full-time Customer Service Specialist who is passionate about creating extraordinary customer experiences. The role involves delivering prompt and knowledgeable support to customers, resolving inquiries, and enhancing customer loyalty to contribute to the company's growth.

AudioElectronicsLightingOutdoors

No H1B

Responsibilities

Deliver prompt, friendly, and knowledgeable support to customers via phone, email, and chat

Actively listen with empathy and expertise using research to resolve account discrepancies and customer inquiries, issues, and handle customer complaints by coordinating with production, warehouse, shipping, and carrier teams to trace and expedite delayed or missing shipments

Review and process customer orders, applying correct pricing and discounts, and communicate order details including charges, shipping dates, potential delays, and any required follow-up information

Prepare, issue, and distribute customer invoices, ensuring accurate discounts or price adjustments are applied

Communicate with customers regarding past-due accounts, process credit card payments and refunds, and manage credit card disputes with providers

Collaborate with sales, technical, and product teams to ensure seamless customer journeys

Collect and share customer insights to help Coastal Source innovate and improve

Champion a 'customer first' mindset, helping shape service as a competitive advantage

Qualification

Customer service experienceTech-savvyProblem-solvingAttention to detailMultitaskingCustomer relationship skillsVerbal communicationWritten communicationOrganizational skillsTeam player