Whistle Express Car Wash ยท 1 day ago
Assistant Site Manager
Roxboro, NC 27573, USA
Full-time
Onsite
Entry, Mid LevelWhistle Express Car Wash is seeking an Assistant Site Manager to support the Site Manager in overseeing all aspects of site operations. The role focuses on team development, customer experience, and operational excellence while driving sales and maintaining safety standards.
Autonomous VehiclesCustomer ServiceJanitorial Service
Responsibilities
Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations
Provide guidance and support to team members as needed to help them improve and succeed
Support scheduling and shift management to ensure adequate staffing and fair team workload
Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly
Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement
Greet customers warmly and ensure they feel welcomed and valued at every visit
Answer customer questions about services, membership options, and promotions clearly and courteously
Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary
Promote unlimited wash memberships and other services to enhance customer engagement and retention
Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader
Check equipment daily to ensure proper functionality and report any issues to the Site Leader
Support site safety by following protocols and helping team members maintain safe work practices
Assist with routine cleaning and maintenance to uphold quality standard
Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking
Help identify operational challenges and suggest improvements to keep daily operations running smoothly
Promote unlimited wash memberships and other services to customers during their visit
Assist in upselling additional services or products to help achieve site sales goals
Support the implementation of site promotions and marketing initiatives
Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue
Respond to customer concerns and questions, escalating to the Site Leader when necessary
Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations
Make quick, informed decisions to keep daily operations on track and minimize disruptions
Collaborate with team members to address challenges and improve overall site performance
Qualification
Required
High School diploma or equivalent
Ability to inspire and lead a team
Strong customer service skills
Ability to address and resolve customer concerns
Experience in training and developing team members
Ability to monitor and maintain equipment and safety standards
Strong problem-solving and decision-making skills
Ability to promote services and upsell products
Ability to track sales activity and provide feedback
Ability to collaborate with team members
Ability to manage scheduling and shift management
Company
Whistle Express Car Wash
Whistle Express operates car washes with locations in Alabama, Florida, Georgia, North Carolina, Ohio, South Carolina, Tennessee, and Virginia.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-25Acquired
Leadership Team
Jose R. Costa
Chief Executive Officer
Maura Howe
Executive Assistant to Chief Executive Officer
Recent News
2024-02-10
Chattanooga Times Free Press
2024-02-10
The Business Journals
2024-02-10
Company data provided by crunchbase