Goodwill Central Oklahoma · 1 day ago
E-Commerce Customer Service Specialist
Oklahoma City, OK
Full-time
Onsite
New Grad, Entry Level
$13.25/hr - $13.25/hr
0+ years expGoodwill Central Oklahoma is seeking an E-Commerce Customer Service Specialist to handle customer inquiries and manage the local pick-up process for e-commerce items. The specialist will ensure timely responses to customer inquiries and maintain a positive work environment while adhering to organizational policies.
Janitorial ServiceSecurityTraining
Responsibilities
Reviews and responds to all customer inquiries within 1 business day
Prepares items for pick up that the customer elected to pick up locally or were designated as local pick up only when listed on the site
Maintain log of all items signed for as local pick up
Follows all policies and procedures established by shopgoodwill.com and by Goodwill Central Oklahoma
Assists in maintaining overall E-commerce department appearance, including cleanliness of facility and housekeeping to Agency standards
Maintains a positive work environment by behaving and communicating in a positive manner with co-workers and the management team
Attend all meetings and training as required by the organization
Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately
Perform other duties and projects as required by management
Qualification
Required
High School diploma or GED
6 months experience in a customer service role
Must be 18 years old
Ability to speak, read and write the English language
Reliable transportation or the ability to consistently work scheduled days
Bilingual a plus
High level of attention to detail
Excellent verbal and written communication skills
Strong organizational skills and the ability to work on multiple projects at once
Strong sense of internal and external customer service
Ability to adapt to growth and a changing environment within the Agency
Good math skills, reading skills and basic accounting knowledge
Good interpersonal skills: able to work well with a wide range of people
Strong time management skills and demonstrate adherence to timelines and schedules
Good follow through on projects and deliverables
Good problem-solving skills
Proficiency in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook
Company
Goodwill Central Oklahoma
Goodwill Central Oklahoma is a local nonprofit workforce development organization.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
The Arvest Foundation
2023-03-17Grant· $0.01M
Leadership Team
Will Lufburrow
President and Chief Executive Officer
Company data provided by crunchbase