HomeTown Credit Union, Minnesota ยท 3 weeks ago
Payment and Fraud Specialist
2400 West Bridge Street, Owatonna, MN 55060, USA
Full-time
Onsite
Entry Level
$20/hr - $24/hr
1+ years expHomeTown Credit Union is seeking a full-time Payment and Fraud Specialist at their Bridge Street Branch in Owatonna, MN. This role involves working collaboratively with members and staff on payment types and engaging in investigative work to protect members and ensure compliance with industry regulations.
BankingFinancial ServicesNon Profit
Responsibilities
Serve as the primary point of contact for both members and staff regarding all aspects of Credit Union payments, plastic card functions, and fraud response
Collaborate with team members to ensure that policies and procedures related to payments and card services are both effective and efficient
Maintain a comprehensive knowledge of payment systems and fraud prevention strategies while responding to inquiries with accurate information
Process loan and plastic card applications
Oversee the maintenance of records
Manage plastic card orders
Ensure compliance with regulations
Actively mitigate fraud through diligent case management
Provide staff training on relevant systems
Recommend enhancements and strategies to improve product offerings and service levels
Qualification
Required
High school diploma or equivalent
Excellent communication skills, including the ability to listen attentively, write clearly, and deliver effective presentations
Proficiency in Microsoft Office, particularly Outlook, Word, and Excel
Strong attention to detail
Effective decision-making abilities
Capacity to prioritize tasks effectively
Ability to maintain composure in high-pressure situations
Commitment to regular full-time attendance
Preferred
One year of experience in card processing
Experience in a credit union or banking environment
Benefits
Medical
Dental
Vision
401(k) + company match
Health savings account + company contribution
Paid time off
Employee discounts
Volunteer paid time
Company-paid benefits which include life insurance
Long-term disability insurance
Company
HomeTown Credit Union, Minnesota
HomeTown Credit Union is a not-for-profit financial cooperative owned by members.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kim Westphal
CEO
Company data provided by crunchbase