Farmers Insurance · 2 days ago
Sr. Director, Applied AI & Intelligent Automation
United States
Full-time
Remote
Mid, Senior Level
$167K/yr - $283K/yr
7+ years expFarmers Insurance is committed to delivering peace of mind to customers through protection and comprehensive advice. They are seeking a visionary operator to build and execute the Intelligent Automation roadmap, focusing on leveraging AI to improve customer and agent experiences while driving business decisions and enhancing operational efficiency.
Auto InsuranceFinancial ServicesInsuranceLife Insurance
Responsibilities
Leverage modern technology (including AI and Automation) to re-think of how we do business at Farmers
Influence the Enterprise technology roadmap
Identify impactful opportunities, test solutions, and scale successful AI initiatives
Stay current on AI trends and implement new technologies
Define and track metrics to measure the value and ROI of technology initiatives
Serve as a trusted advisor to leadership and educate teams on AI's value
Manage relationships with key AI vendors
Directs teams to implement and maintain technology and tools that support these functions
Identifies and implements tools and processes to optimize operations, meet service level agreements, enhance employee and customer experience, and reduce operating expenses
Sets, prioritizes, and leads the execution of near- and long-term strategies and goals for the department relating to AI
Collaborates with stakeholders across the organization around structure and process to drive work movement and influence efficiencies
Owns relationships with enterprise Centers of Excellence to support various initiatives
Builds, manages and maintains positive relationships with external vendors and internal key stakeholders to ensure execution of day-to-day operations and strategic initiatives
Leads and implements process design
Develops long-term, insightful strategies for innovation to support major business initiatives
Drives continuous improvement to support department and broader enterprise strategies
Manages the implementation and use of technology, tools, and processes that enable service delivery to customers and agents
Leads and directs teams to adopt and implement initiatives and priorities. Impacts resource allocation and influences decisions for budget exceeding $10M
Hires, coaches and develops technical experts and junior management to execute telephony, knowledge management, data and analytics, and/or workforce management projects
Takes ownership of performance management, succession planning and employee engagement of teams
Performs other duties as assigned. Analyzes external research, benchmarks, industry trends, and competitors to evaluate operational effectiveness
Educates executive leadership about gaps and creates plans to remediate shortcomings
Identifies key metrics and analyzes internal data to assess operational performance
Applies broad industry knowledge and awareness to develop and present proposals or business cases for process, system, and efficiency improvements
Acts as a subject matter expert to persuade, influence, and coach others around change and innovation within functional areas and the department
Qualification
Required
Bachelors degree required with a concentration in science, technology, engineering or math preferred
7-10 years of experience required in large scale service operations a contact center or similar environment where telephony systems, efficiency tools or data science Service tech stacks are used to improve operating results
Proven experience productizing emerging technologies to solve operational challenges
Experience leading AI/automation strategy and execution highly preferred
Insurance industry experience strongly preferred
5-7 years of leadership experience required, with leader of leader experience preferred
Bias for Action: Demonstrated ability to drive progress in ambiguous environments with limited precedent
Proven track record of taking strategic projects from concept to production with high velocity
Technology Leadership: Experience leading large-scale digital roadmaps or intelligent automation programs
Experience taking a 'new-to-the-business' technology and successfully embedding it into daily operations
Pragmatic Innovation: Ability to distinguish between 'AI Hype' and operational reality
Strong ability to build business cases that focus on ROI, efficiency, and customer impact rather than novelty
Change Navigation: Expert at leading non-technical stakeholders through the cultural shifts required by automation
Preferred
Masters degree preferred
Experience leading AI/automation strategy and execution highly preferred
Insurance industry experience strongly preferred
Benefits
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Company
Farmers Insurance
The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.
10001+ employees
H1B Sponsorship
Farmers Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (86)
2022 (129)
2021 (106)
2020 (90)
Funding
Current Stage
Late StageLeadership Team
Jose Tamayo
Agency Owner
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