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Goodpath · 5 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$80K/yr - $120K/yr

3+ years exp

Goodpath is a company that delivers integrative, AI-powered care for chronic conditions, partnering with employers and payors to enhance member engagement and outcomes. The Customer Success Manager is responsible for ensuring customer satisfaction and retention, collaborating with various teams to provide measurable value from Goodpath’s services.

Health CareMedicalWellness

Responsibilities

Own post-enrollment customer relationships, ensuring strong engagement, satisfaction, and retention

Act as the primary point of contact for customers, proactively identifying risks and opportunities

Translate customer needs into actionable insights for internal teams

Support enrollment initiatives in partnership with marketing and sales teams

Analyze enrollment trends and member engagement to improve conversion and onboarding

Help refine customer messaging and success stories based on real-world outcomes

Track and analyze customer health, engagement, and satisfaction metrics

Develop insights and reports to inform strategy, renewals, and growth opportunities

Use data to identify friction points in the customer journey and recommend improvements

Support customer inquiries and escalations, ensuring timely and thoughtful resolution

Help build and improve customer success processes, documentation, and playbooks

Collaborate with clinical and product teams to resolve complex member issues

Pitch in wherever needed- this is a “do a little of everything” role

Contribute ideas to improve systems, workflows, and the overall customer experience

Help shape the Customer Success function as Goodpath continues to scale

Qualification

Customer Success ManagementAnalytical SkillsExperience in Digital HealthAccount ManagementCustomer SupportEnrollment MarketingPassion for HealthcareCommunicationOrganizational SkillsProblem SolvingTeam Collaboration