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NEOGOV · 2 months ago

Police Records Services Technician

Frisco, TX

Full-time

Onsite

Entry Level

$40K/yr - $56K/yr

1+ years exp

NEOGOV is a company that provides software solutions for government agencies, and they are seeking a Police Records Services Technician. The role involves performing a wide range of office support functions related to law enforcement documents and records, ensuring compliance with various regulations, and providing customer service to the public.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Approves information, offense, and arrest reports in accordance with relevant statutory guidelines, internal policies and the FBI's Uniform Crime Reporting program

Ensures crash reports adhere to the rules and regulations defined by the Texas Transportation Code, makes appropriate submissions to the Texas Department of Transportation and City staff, and maintains internal statistics which are then utilized for targeted police prevention strategies

Using LiveScan technology, collects and processes CJIS compliant latent fingerprint impressions for both internal personnel and the general public, in accordance with the Texas Department of Public Safety standards

Oversees the intake process for offenses reported through the Desk Officer Online Reporting System, to include report review, case follow up, correspondence with victims, and report approvals

Processes alarm permits by accepting fee and application and entering into the database, reviews accounts to ensure residents and businesses are in compliance with the City's alarm ordinance, and coordinates with patrol to enforce revocations and issue citations

Processes solicitor permit applications by accepting fee, performing criminal history check, and entering into database

Performs local background check for citizens, prepares letter, and mails to appropriate person or entity

Responds to intergovernmental requests for information, applies applicable statutory considerations and releases information accordingly

Responds to court ordered expunctions, sealing of juvenile records and orders of non-disclosure

Assists with the processing of Public Information Requests in accordance with the Texas Public Information Act

Works with Collin and Denton County Juvenile Probations Office regarding case records for juvenile offenders, case clearances and sealing of juvenile records

Assists Criminal Investigations Division (CID) with projects, assignments and reports when needed

Assists Crime Analyst and Victim's Advocates with modus operandi (MO) Code tracking and statistical reporting

Enters Class C citations into the database

Provides customer service to walk-in customers by issuing alarm permits, solicitor permits, RV permits, and copies of incident, accident, arrest, and offense reports

Collects fees and provides receipts for monies received and prepares daily cash reports

Answers and directs telephone calls to appropriate personnel

Opens and distributes U.S. and interdepartmental mail to department personnel

Orders office supplies and distributes to department personnel

Notarizes official records and reports

Assists with non-English speaking customers

Travels to attend meetings, conferences and training

Performs other related duties as assigned

Regular and consistent attendance for the assigned work hours is essential

May be required to work evenings and overtime

Qualification

Public police recordsData entry skillsCustomer service skillsComputer softwareTyping proficiencyCity policiesBilingual (English/Spanish)DiscretionEffective communicationConfidentiality

Required

Knowledge of rules and regulations related to public police record maintenance and storage

Knowledge of customer service methods and techniques

Knowledge of computers and related equipment, hardware and software to maintain multiple databases and spreadsheets

Knowledge of City policies and procedures

Skill in effective oral and written communications

Skill in collecting, providing change and receipting monies for records fees, alarm and solicitor permits

Skill in entering, retrieving, copying, tracking and storing police records, files and reports

Skill in resolving customer complaints and concerns

Ability to accurately type documents with excellent grammar and spelling

Ability to multi-task and work efficiently with multiple interruptions

Ability to act with discretion and maintain confidentiality

High School Diploma or G.E.D., and one (1) year customer service experience in office environment; or equivalent combination of education and experience

Must pass a pre-employment drug screen, criminal background check and MVR check

Must possess a valid State of Texas Driver's License

Must be able to pass a computer skills test