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City of New York · 1 day ago

Housing Assistant (Bilingual)

Manhattan, NY

Full-time

Onsite

Entry, Mid Level

$44K/yr - $71K/yr

1+ years exp

The City of New York is seeking a Housing Assistant (Bilingual) to work closely with voucher holders, particularly those who speak Chinese (Mandarin), to help them find suitable rental units. The role involves outreach to property owners, assisting with applications, and maintaining records while ensuring effective communication throughout the leasing process.

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Responsibilities

Identify housing opportunities for voucher holders searching by conducting outreach and coordinating with case managers, property owners, property management companies, and brokers

Maintain voucher holders’ records by entering and reviewing case notes; logging events and progress

Serve as the primary point of contact for property owners, case managers, and the voucher holders during the lease-up process

Educate voucher holders on the housing search and lease-up process

Assist voucher holders with filling out rental applications, interpreting leases, and understanding tenant right and responsibilities

Maintain data related to property owners and brokers, available units, and client interactions

Prepare case-related reports including outcomes, successes, and challenges

Complete intake interviews; conduct screening/qualification questions related to housing searches

Process broker fee payments

Refer voucher holders to appropriate agencies, as needed

Establish and maintain effective working relationships with internal and external stakeholders

Review and process rental packages

Verify rent reasonableness, check for building code violations, HPD violations, compliance with the 40% rule, and confirm no banned owners

Create building and unit records in Siebel when necessary

Resolve voucher holder related issues

Communicate with outside agencies to ensure and expedite rentals

Ensure accurate and timely responses to inquiries

Report system issues and recommend enhancements to improve operations

Perform related duties as assigned

Qualification

Housing Choice VoucherSiebel databaseChinese (Mandarin)WordExcelOutlookRelationship managementMulti-taskingDetail-orientedCommunication skillsProblem-solving

Required

A baccalaureate degree from an accredited college; or

An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or

A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in '1' above; or

A satisfactory equivalent combination of education and experience as described in '1' or '2' above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent

Oral proficiency in a foreign language required by New York City's Housing Authority. Such proficiency must be demonstrated by passing an oral test

Preferred

Knowledge of the Housing Choice Voucher (Section 8) Program and related compliance functions including the Department of Housing and Urban Development ('HUD') rules and regulations

Extensive knowledge of the Siebel database

Proficiency in Word, Excel Outlook, and other database systems

Ability to communicate clearly and concisely, both verbally and in writing

Excellent detail-orientation and follow up skills

Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public

Ability to manage multiple priorities and demands analyze situations, identify problems and offer solutions