Associate Customer Relations Analyst jobs in United States
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The Timken Company · 1 day ago

Associate Customer Relations Analyst

positionWadsworth, OH
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

The Timken Company is a global leader in motion and control technologies, and they are seeking an Associate Customer Relations Analyst to join their team. This role involves serving as the main contact for customers, processing orders, and coordinating with various teams to resolve customer issues while ensuring efficient order fulfillment.

Mechanical Or Industrial Engineering
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H1B Sponsor Likelynote

Responsibilities

Serve as main contact for assigned customers via phone, email, and chat; document interactions in CRM and provide product/application guidance
Process orders, returns and shipping documentation, update customer portals and carrier websites with accurate shipment information
Coordinate with sales, production planning, logistics, technical services, and account managers to resolve complex customer issues and escalate as needed
Troubleshoot application issues and provide product recommendations to optimize customer performance; prepare and present customer requirements to internal teams
Perform shipping and warehouse duties including picking, packing, labeling, preparing orders, maintaining inventory records, and using forklift as required
Use SAP, CRM, and other systems for pricing, availability, order entry, and tracking
Assist with export compliance (ITAR/EAR) and ensure assigned customer portals and ship-to/ship-from codes are accurate
Collaborate with cross-functional teams and travel as needed

Qualification

Customer service experienceSAPCRM systemsMicrosoft OfficeLogistics experienceForklift operationVerbal communicationWritten communicationProblem-solving

Required

High school diploma or equivalent required
Minimum 3 years customer service experience
Proficiency with Microsoft Office
Experience with logistics, carrier portals, and warehouse shipping/receiving
Strong verbal and written communication skills; comfortable presenting one-on-one and to small groups
Problem-solving orientation with a mix of routine and adaptive decision-making

Preferred

Minimum 5 years customer service experience
Experience with SAP and CRM systems
Forklift operation experience

Company

The Timken Company

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The Timken Company provides friction management and power transmission solutions for many major market segments.
dateFounded in 1899
location
Canton, Ohio, USA
people-size10001+ employees
web-link
http://www.timken.com

H1B Sponsorship

The Timken Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (3)
2022 (5)
2021 (3)
2020 (4)

Funding

Current Stage
Public Company
Total Funding
$652.07M
2024-05-16Post Ipo Debt· $652.07M
1978-01-13IPO

Leadership Team

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Richard Kyle
President and Chief Executive Officer
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Michael Discenza
Vice President & Chief Financial Officer
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Recent News

PR Newswire
Timken Announces Strategic Leadership Appointments to Accelerate Profitable Growth
2026-01-07
MarketScreener
Timken Names Honeywell Executive Lucian Boldea as CEO
2025-08-25
Morningstar.com
Timken to Participate in Upcoming Investor Conferences
2025-08-22
Company data provided by crunchbase