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Woodlands Bank · 1 month ago

Deposit Operations Supervisor

United States

Full-time

Remote

Senior Level

5+ years exp

Woodlands Bank is seeking a Deposit Operations Supervisor to provide leadership and technical guidance to staff members. The role involves supervising digital operations staff, assisting with administrative tasks, and ensuring efficient daily operations within the department.

BankingFinancial Services

Responsibilities

Responsible for providing leadership, training, and technical guidance to staff members; assisting the immediate supervisor with administrative tasks and special projects to support departmental operations; supervising digital operations staff as well as individually completing a variety of daily functional duties in conjunction with the digital operations processing routine; providing basic back-up support when the immediate supervisor is not available; coordinating the daily workload among the available staff within the department and interacting with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information

Provides leadership, training, and technical guidance to the department and community office staff

Assists immediate supervisor with administrative tasks and special projects as assigned

Performs supervisory oversight of the departmental staff and individually completes various functional duties required to support the daily digital operations functions as described below:

Serves as the EUAC for Federal Reserve

Serves as the Administrator for digital applications

Completes online account opening process, including but not limited to, OLB, ODP, check orders, ordering debit cards, reviewing/logging opt in/out form, logging customer for welcome letter

Resolves outstanding issues with closed accounts that had e-statements

Performs OLB maintenance including OLB address changes, e-statement requests, self-enrollments, secure messages and ACH file transfers

Processes risk emails

Resolves customer issues provided through telephone, online, or webmail

Works with customers on failed transfer issues

Maintains the remote deposit capture (RDC) software for all commercial RDC clients

Processes mobile deposits by cut-off time

Validates ATM forms and processes ATM corrections as appropriate

Processes orders for supplies, as needed

Reviews assigned daily reports

Performs required research of records and image archive as required

Assists with gathering customer records in response to subpoenas, IRS summons, and other legal orders requesting customer account information

Provides back-up staffing support to Deposit Operations Supervisor

Maintains various records relating to banking operations; updates on an ongoing basis to maintain current information

Performs additional day-to-day duties including, but not limited to: customer mailings, internal mail, hold/return mail, signature card verification, official checks, stop payments, FED adjustments, IRA review, and processing IRA and HSA adjustments and corrections

Manages the daily Digital Operations processing support service to ensure efficient and accurate fulfillment of all daily operational support service responsibilities assigned to the unit, as illustrated by the following responsibilities:

Develops and maintains all assigned bank policies, operating procedures forms, and applicable internal control documentation for Digital Operations

Oversees the daily support service provided to e-banking application users internet banking, debit card administration, ACH and wire transfer processing and addresses any unique processing issues that arise

Manages special projects such as application upgrades, system conversions, or processing changes as required

Supports the achievement of the pertinent goals and operating initiatives defined in the bank's strategic operating plan through effective communication and interaction with fellow managers and staff members which includes the following:

Monitors the performance of the third-party vendor application systems utilized, as well as the performance of the departmental staff to ensure operational efficiency and quality support service is consistently provided

Coordinates the research and resolution process employed when application system outages or other non-routine processing disruptions or issues develop

Directly supervises assigned personnel as follows:

Assists in the selection of new personnel as appropriate

Makes provisions for the proper orientation and training of new personnel

Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter

Organizes, schedules, and distributes work among assigned personnel

Keeps personnel informed of pertinent policies and procedures affecting the department and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged

Administers personnel policies and procedures as established by bank policy

Coordinates assignment of specific work tasks to other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information

Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace

Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness

Reports pertinent information to the immediate supervisor as requested and compiles information as necessary to support the deposit and digital operations functions

Responds to inquiries or requests from customers or bank personnel within required given time frames and established policy

Performs multiple tasks, duties, and jobs throughout the department and oversees the performance of departmental staff in a responsive, cooperative, and professional manner

Qualification

Digital operations knowledgeSupervisory experienceOrganizational skillsTrainingComputer skillsMentoringMathematics skillsKeyboarding skillsVisualAuditory skillsInterpersonal skillsCommunication skills

Required

A high school diploma or equivalent with related bank operational support experience required; additional formal education beyond high school is beneficial

Proficient reading, writing, grammar, and mathematics skills

Moderate keyboarding skills

Moderate computer skills

Proficient organizational skills

Ability to learn quickly and retain knowledge

Proficient interpersonal relations and communicative skills

Proficient knowledge of digital operations policies and procedures

Ability to provide mentoring, guidance, and training to Digital Operations and Call Center staff

Visual and auditory skills

Valid driver's license

A minimum of five (5) years' experience in related positions with prior supervisory experience is normally required

Knowledge and capability to multi-task and effectively support or complete all daily digital operations processing requirements