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Hotwire Communications Ltd · 23 hours ago

Dispatcher

Fort Lauderdale, Florida, United States

Full-time

Onsite

Entry Level

1+ years exp

Hotwire Communications Ltd is seeking a Dispatcher to manage service call requests and optimize the productivity of field technical teams. The role involves scheduling, dispatching work orders, and maintaining communication with technicians to ensure efficient service delivery.

InternetPublic RelationsTelecommunications

Responsibilities

Respond to customer service requests by prioritizing and dispatching work orders for installation and/or trouble calls

Create dispatch schedule

Assign customer installation and trouble service appointments using computer system

Ensure daily routes meet drive time, on-time guarantee, productivity and skill-set goals

Monitor technicians work order status and adjust throughout the day

Maintain regular contact with technicians to provide support or adjust service levels based on customer calls

Places outbound calls to customers both pre-and post-service

Handle routine problems and/or less active regions and follows standard procedures to accomplish assigned tasks

Produce various excel spreadsheets and reports

Appropriately escalate customer dissatisfaction with call center leadership team

Other duties as assigned by Supervisor

Qualification

Customer Service ExperienceDispatch ExperienceTelecommunicationsData Entry ExperienceBilingual (English / Spanish)

Required

At least one-year Customer Service and/or Dispatch experience

Superior customer service delivery skills

Knowledge of cable and telecommunications products and services

Focused, driven to achieve

Data Entry Experience

Prior customer service experience in cable, field or office environment

High School Diploma

Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Preferred

Bilingual (English / Spanish) is a plus

Benefits

Comprehensive Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perks

Company

Hotwire Communications Ltd

Glassdoor3.4

Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments.

Founded in 2000

Bala Cynwyd, Pennsylvania, USA

1001-5000 employees