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SpaceX · 2 days ago

Network Operations Technician (Starlink)

Redmond, WA

Full-time

Onsite

Entry Level

$29/hr - $34.50/hr

1+ years exp

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. As a Network Operations Technician, you will be responsible for operating the growing Starlink Network, executing operational responses to network events, and facilitating incident responses to ensure minimal service disruption.

Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop, terrestrial network interconnections, network co-location sites, and internet points of presence

Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors

Execute rapid incident response for major network disruptions

Own investigation, troubleshooting and resolution efforts for common network issues

Provide advanced troubleshooting support and resolution for complex residential and enterprise escalations in coordination with internal teams

Measure, preserve, and improve the uptime and performance of the Starlink Network

Follow and improve processes used for operating the Starlink Network

Qualification

Network troubleshootingTechnical certificationsPacket capturesNetworking technologiesData analysisCustomer supportBasic software experienceAttention to detailInitiativeCommunication

Required

High school diploma or equivalency certificate

1+ year of professional experience troubleshooting and operating computer systems in a network, IT, or security setting including but not limited to a Network Operations Center (NOC), Security Operations Center (SOC), Data Center Operations etc

Must be available for on-shift rotations

This position requires working 7 PM - 7 AM; 3 days on, 4 days off; then 4 days on, 3 days off

Must be able to work extended hours and weekends as needed

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State

Preferred

Ability to take on projects that require taking initiative and developing new expertise

Ability to work effectively in a dynamic environment that includes working with fast changing needs and requirements

Experience in mission-critical operations where outstanding attention to detail and communication is required to ensure success

Industry recognized technical certifications (i.e. Network+, Security+, CCNA, JNCIA, etc)

Ability to perform network troubleshooting using packet captures and/or device telemetry to root cause network issues

Familiarity with modern networking technologies including but not limited to: Connectivity (MAC, WiFi, WDM, IPv4 and IPv6), Switching (STP, VLANs, QinQ), Routing (BGP, OSPF, IS-IS), Network services (DNS, DHCP, NTP, NAT), Network security (MACsec, ACLs) and Anti-DDoS measures

Knowledge and troubleshooting of common consumer devices (IoT, Home security and Smart devices)

Residential or business customer interaction experience, customer support preferred

Experience with debugging complex systems using data analysis

Basic software experience in Python, SQL, Bash or similar languages

Bachelor's degree in IT, Computer Science, Cybersecurity or STEM discipline