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LTIMindtree · 11 hours ago

ServiceNow Business Process Consultant

Bloomington, IN

Full-time

Onsite

Mid Level

$100K/yr - $140K/yr

4+ years exp

LTIMindtree is a global technology consulting and digital solutions company that helps enterprises reimagine business models through digital technologies. They are seeking a ServiceNow Business Process Consultant who will act as a bridge between business stakeholders and IT development teams, focusing on ServiceNow implementations and process automation.

ConsultingEnterpriseInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

We are seeking a skilled Business Systems Analyst to partner closely with the ServiceNow Architect and act as the bridge between business stakeholders and IT ServiceNow development teams

Experience as a ServiceNow Business Analyst, with at least 4 years specifically focused on ServiceNow implementations and process automation

ServiceNow Knowledge: Deep understanding of below Modules and Applications

IT Service Management (ITSM) - Incident, Problem, Change, Knowledge, portal, virtual agent, Mobile app, CMDB, Integrations, Reports, Dashboards and DATA MIGRATION

IT Operations Management (ITOM)- CMDB, Discovery and Event Management

IT Service Management (ITAM) - HAM pro, SAM pro

In addition to project delivery the BSA will support Business as usual BAU activities including minor enhancements defect fixes incident triage and process improvements to ensure the ongoing stability and efficiency of services

Strong ability to analyze business requirements, model processes, and translate them into technical specifications

Proficiency in creating user stories, workflows, process documentation

Assist in sprint planning backlog grooming and prioritization of stories

Problem-Solving: Strong analytical and problem-solving skills with the ability to address complex business challenges and propose effective solutions

Produce high-quality documentation, including process flows, business rules, functional designs, and user stories with detailed acceptance criteria

Communicate complex technical and process concepts clearly to both business and technical audiences

Translate business needs into ServiceNow solution concepts and validate designs through walkthroughs, prototypes, and testing

Engage with stakeholders to identify business objectives and translate them into clear, scalable ServiceNow requirements

Serve as a strategic Analyst who bridges business needs with technical ServiceNow solutions

Support SIT System Integration Testing and UAT User Acceptance Testing including test case preparation execution and validation for both new functionality and upgrade initiatives

Qualification

ServiceNowIT Service ManagementBusiness AnalysisProcess AutomationStakeholder EngagementProblem-SolvingDocumentation

Required

Experience as a ServiceNow Business Analyst, with at least 4 years specifically focused on ServiceNow implementations and process automation

Deep understanding of IT Service Management (ITSM) - Incident, Problem, Change, Knowledge, portal, virtual agent, Mobile app, CMDB, Integrations, Reports, Dashboards and DATA MIGRATION

Deep understanding of IT Operations Management (ITOM)- CMDB, Discovery and Event Management

Deep understanding of IT Service Management (ITAM) - HAM pro, SAM pro

Strong ability to analyze business requirements, model processes, and translate them into technical specifications

Proficiency in creating user stories, workflows, process documentation

Assist in sprint planning backlog grooming and prioritization of stories

Strong analytical and problem-solving skills with the ability to address complex business challenges and propose effective solutions

Produce high-quality documentation, including process flows, business rules, functional designs, and user stories with detailed acceptance criteria

Communicate complex technical and process concepts clearly to both business and technical audiences

Translate business needs into ServiceNow solution concepts and validate designs through walkthroughs, prototypes, and testing

Engage with stakeholders to identify business objectives and translate them into clear, scalable ServiceNow requirements

Serve as a strategic Analyst who bridges business needs with technical ServiceNow solutions

Support SIT System Integration Testing and UAT User Acceptance Testing including test case preparation execution and validation for both new functionality and upgrade initiatives

Benefits

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

Company

LTIMindtree

Glassdoor3.6

LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.

Founded in 1996

Mumbai, Maharashtra, IND

10001+ employees

https://www.ltimindtree.com

H1B Sponsorship

LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (2651)

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2023 (2267)