Apply on Employer Site

Mindful Health Solutions · 14 hours ago

Practice Leader

Burlingame, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $90K/yr

Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. The Practice Leader will manage daily operations of the Burlingame clinic, ensuring quality patient experiences and operational efficiency while supporting staff and provider engagement.

Health CareHospital

Hiring Manager

Haley (Patterson) Swanson

Responsibilities

Oversee the administration of in-office and remote telemedicine operations. Direct and monitor the daily operations, including but not limited to, patient services and operations support, business services and financial management, schedule preparation, attendance/timekeeping and personnel/payroll

Support the operation as a Patient Care Technician, including all facets and requirements of the role

Supervise and train assigned staff; evaluate and document the performance of staff; recommend disciplinary action when necessary. Provide work direction and technical guidance for staff

Ensure adequate provider and staff coverage, adjusting for absences to ensure compliance with coverage requirements

Participate in practice development activities, including monitoring of referring clinic relationships, email/phone communication with referring office managers, and field visits to potential referral sources

Ensure patient medical records, clinic logs and other documentation is thorough and properly maintained within HIPPA standards

Ensure front office team accurately maintains patient schedules and insurance information

Promote excellent customer service, problem solving and timely follow up to patients, providers, and other teammates

Review clinic budget reports to compare actuals against company-specified goals; provide explanation of variances and make process recommendations as necessary

Order and maintain office supplies and equipment; maintain inventory records of controlled substances in accordance with compliance procedures

Provide operational support for special projects

Other duties as assigned

Qualification

Direct supervisory experienceHealthcare experienceMS Office skillsConflict-resolution skillsProblem-solving skillsAttention to detailMulti-tasking skillsProfessional appearancePatient interactionFollow-up skillsCommitment to patient experiencePresentation skillsSelf-starter

Required

Direct supervisory experience of a team of 6+ teammates; experience in a healthcare setting preferred but not required

Excellent written, oral, and presentation skills including strong MS Office skills

Great multi-tasking skills and comfortable operating in a fast-paced environment

Must maintain a professional appearance and demeanor, and interface well with patients in a mental health setting

Proven conflict-resolution and problem-solving skills

Efficient self-starter with strong attention to detail and strong follow-up skills

Ability to complete all company-sponsored certification training for TMS and Esketamine within 3 months of hire (some travel may be required)

Connection to our mission and values and a deep commitment to improving patient experience

Benefits

Company-paid training and certification in TMS and Esketamine administration

7 paid holidays + 1 Float Holiday per year

Competitive Paid Time Off (PTO) accrual structure

Employee Benefits available to Full-Time team members

Hands-on patient care with no direct exposure to needles or blood

Company

Mindful Health Solutions

Mindful Health Solutions is one of the nation’s leading providers of innovative behavioral health care with a focus on emerging psychedelic research, precision medicine, and cutting-edge treatment protocols such as TMS, Esketamine, and IV Ketamine for patients struggling with treatment-resistant depression and other psychiatric illnesses.

Founded in 2007