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DMI · 16 hours ago

System Consultant

US-DC-Washington

Full-time

Onsite

Senior Level

5+ years exp

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a highly skilled Systems Consultant to support a federal government contract by providing on-site support and suggesting systems management improvements to minimize help desk calls.

Cyber SecurityEnterprise SoftwareInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors

Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology

Experience supporting both Windows and Apple/Mac environments and server systems ensuring they are properly configured, updated and maintained. Along with associated back-up solutions

Proficiency in installing, configuring and troubleshooting computer hardware and application software across both platforms

Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance

Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users

Knowledge of best practices for system maintenance and user support

Providing technical assistance to staff members, troubleshooting issues, and resolving problems related to hardware, software, and network connectivity

Creating and managing system permissions, user and computer accounts

Ensuring proper access controls and security measures

Regularly performing security tests and monitoring system security

Implementing security protocols, firewalls, and backups

Familiarity with government regulations, compliance ans security standards (e.g. NIST, FISMA, FedRAMP)

Maintaining networks and network file systems in partnership with SAA

Collaborating with SAA network administrators to ensure seamless communication and connectivity

Willingness to stay up-to-date with the latest technologies and advancements in both software and hardware

Flexibility to adapt to evolving technical environments and user needs

Qualification

Windows supportApple supportIOS supportAndroid supportTechnical troubleshootingUser account managementSecurity protocolsCustomer supportVerbal communicationWritten communicationContinuous learning

Required

A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required

5+ years of direct customer support experience

Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to SAA staff and/or hardware and software vendors

Experience supporting both Windows and Apple environments with associated back-up solutions and the ability to install and troubleshoot hardware and software in both

Experience supporting iOS and Android devices

Must be able to effectively teach concepts to customers

In-depth knowledge of IT systems, infrastructure, and software development

Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users

Knowledge of best practices for system maintenance and user support

Creating and managing system permissions, user and computer accounts

Ensuring proper access controls and security measures

Regularly performing security tests and monitoring system security

Implementing security protocols, firewalls, and backups

Familiarity with government regulations, compliance and security standards (e.g. NIST, FISMA, FedRAMP)

Maintaining networks and network file systems in partnership with SAA

Collaborating with SAA network administrators to ensure seamless communication and connectivity

Willingness to stay up-to-date with the latest technologies and advancements in both software and hardware

Flexibility to adapt to evolving technical environments and user needs

Must be a U.S. Citizen

Benefits

Virtual visits through health insurance

Pet insurance

Commuter benefits

Discount tickets for movies

Travel

Annual performance management

Continuing education

Tuition assistance

Internal job opportunities

Career enrichment and advancement

Generous 401k matches both pre-tax and post-tax (ROTH) contributions

Financial wellness education

EAP

Life Insurance

Disability

Annual Awards ceremony

Service anniversaries

Peer-to-peer acknowledgment

Employee referral bonuses

Healthcare benefits

Wellness programs

Flu Shots

Biometric screenings

Several other wellness options

Company

DMI

DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.

Founded in 2002

Bethesda, Maryland, USA

1001-5000 employees