e360 · 23 hours ago
Microsoft Customer Success Manager – Remote Hybrid (Western States Resident Preferred)
Hybrid Remote
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $145K/yr
5+ years expe360 is a 30+ year privately-owned company focused on people, clients, and leading technologies. The Customer Success Manager will own post-sale success for enterprise customers, driving adoption and renewals through structured governance and executive engagement.
ConsultingDevOpsInformation ServicesInformation TechnologyIT InfrastructureRisk Management
No H1B
Responsibilities
Own post-sale success for 3–4 key enterprise accounts plus a set of smaller light-touch accounts
Lead monthly reviews and executive QBRs focused on usage, outcomes, risk, and roadmap alignment
Drive adoption, expansion, and renewal outcomes through data-driven insights
Partner with Sales on expansion and renewal opportunity shaping (influence-based)
Serve as value owner for in-scope Microsoft-related services
Translate Microsoft roadmap and licensing changes into customer-relevant guidance
Contribute to Customer Success playbooks, templates, and operating cadence
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
5-10 years of experience in IT services, preferably with a Managed Service provider
Proven ability to lead and mentor technical teams
Familiarity with ITSM tools and frameworks such as ITIL
Microsoft CSP or partner licensing experience
Deep knowledge of Microsoft Modern Work licensing
Enterprise QBR ownership
Experience with Block64 or similar licensing insight tools
Excellent communication and interpersonal skills
Microsoft Partner (CSP) Licensing Experience
Direct experience working for a Microsoft partner (CSP, VAR, MSP, LSP)
Hands-on exposure to Microsoft 365 / Modern Work licensing models
Understands optimization, true-ups, renewals
Enterprise Account Ownership (Post-Sale)
Has owned post-sale relationships for enterprise or upper mid-market customers
Comfortable being the single-threaded owner after the deal closes
Experience managing a small number of high-value accounts
Executive QBR Leadership
Has personally led executive-level QBRs (CIO, CISO, IT Director)
Can articulate outcomes, risks, and roadmap
Able to defend recommendations with data
Licensing / Usage Insights Tooling
Experience using Block64 or comparable tools (SAM, CSP analytics, usage dashboards)
Can translate usage data into clear customer recommendations
Comfortable working from data, not anecdotes
Expansion & Renewal Influence (Non-Quota)
Has influenced expansion, renewal, or services attach without carrying a direct sales quota
Understands how to partner with sales to shape opportunities
Benefits
Opportunities for professional development and growth.
Collaborative and inclusive team environment.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Company
e360
e360 is a technology company that offers security, cloud, and enterprise managed services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Strohl
CEO
Jacob H Levy
Principal Architect
Recent News
2024-04-24
2024-04-07
Company data provided by crunchbase