MST Insurance Solutions, Inc. ยท 1 month ago
Customer Service Representative - Employee Benefits - Bilingual Japanese/English
Schaumburg,IL,US
Full-time
Onsite
Entry Level
$25/hr - $28.90/hr
2+ years expMST Insurance Solutions, Inc. is seeking a Customer Service Representative to manage a book of Employee Benefits business. The role involves working closely with Account Managers and clients to address coverage questions, claims issues, and eligibility, while providing high-quality customer service in a fast-paced environment.
Employee BenefitsHealth InsuranceHuman ResourcesInsuranceRisk Management
Responsibilities
Acts as a liaison with insurance carriers, providers, and employees to resolve claims (including assistance in the appeals process), billing, eligibility, and any other coverage issues
Assist with commission tracking and invoicing
Preparation of employee benefit booklets and open enrollment materials as needed under the direction of the Account Manager
Communicates with Account Management Team, employees, and insurance carriers to resolve benefit issues
Processes client eligibility requests including enrollments, terminations, and changes using various online portals or benefits administration systems
Under the direction of the Account Manager, assist with census preparation for marketing or implementation purposes
Answers employee benefits and insurance coverage questions
Inputs and maintains record of all activities in Benelinx
Assist in conducting client open enrollment meetings as requested
Participate in seminars and educational classes for development of skills and knowledge
Provides high quality of work with professional demeanor and technical accuracy
Performs miscellaneous duties and projects as assigned
Performs special projects and other miscellaneous duties as assigned by senior management
Follows up to complete any assigned work
Assist Account Managers, Assistant Account Managers, Account Executives, AVP, VP and EVP with language assistance
Maintains high ethical standards in the workplace
Reports all irregular issues and problems to sales management for solution
Maintains good communication with office staff members and outside contacts
Complies with all company policies and procedures
Responsible for maintaining a clean and safe working area by participating in all aspects of the Company's Safety Program
Qualification
Required
Proficient with MS Office Suite
Strong mathematical and analytical skills
Excellent verbal and written communication skills
Exceptional customer service skills
Ability to exercise independent judgment
Ability to work independently and make accurate decisions and demonstrate good judgement
Must obtain and maintain active Life/Accident and Health Insurance Agent License within three months of hire
Maintain positive working relationships and clear communication with co-workers, vendors, and insurance carriers
Preferred
High school diploma or general education degree (GED) and minimum two-years related experience and/or training preferred
Company
MST Insurance Solutions, Inc.
MST Insurance Solutions provides you with innovative and cost-effective insurance products and strategies.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase