Skylight ยท 1 week ago
Senior/Staff User Enablement Specialist (ACF)
United States
Full-time
Remote
Senior Level, Lead/Staff
$150K/yr - $185K/yrSkylight is a digital consultancy focused on helping government agencies improve public services through design and technology. The User Enablement Specialist will support a federal organization in modernizing technology systems, ensuring successful user adoption of new tools and workflows.
ConsultingGovernmentInformation TechnologyProduct Design
No H1B
U.S. Citizen Only
Responsibilities
Design and deliver end-user onboarding strategies that support transitions from legacy systems to modern applications
Develop onboarding and training materials focused on jobs-to-be-done and real user workflows
Provide hands-on support during new product launches, major feature releases, and adoption milestones
Plan and facilitate live and recorded training sessions for diverse user groups
Create, maintain, and continuously update training assets (SOPs, guides, videos, walkthroughs) in plain language
Maintain accessible, well-organized libraries of onboarding and training content for ongoing reference
Coordinate user access provisioning, permissions, and readiness for training and UAT
Design and manage lightweight feedback mechanisms across onboarding, training, releases, and UAT
Synthesize user feedback into actionable insights, escalating recurring issues and critical blockers
Collaborate with cross-functional product teams through Agile ceremonies, demos, and planning to align adoption efforts
Qualification
Required
Demonstrated experience onboarding users to complex digital systems or platforms
Strong facilitation and communication skills with both technical and non-technical audiences
Experience creating clear documentation, guides, and instructional materials
Comfort working in agile or iterative delivery environments
Ability to manage multiple workstreams across products and stakeholders
Ability to design and deliver tailored training programs using instructional design techniques for adult learners
Ability to evaluate training effectiveness using appropriate measurement techniques
Strong organizational and project management skills
Excellent presentation and interpersonal skills
Ability to collaborate and build relationships with multiple stakeholders
Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
A passion for creating better public outcomes through great government services
A mindset and work approach that aligns with our core values
Preferred
Familiarity with Palantir's Foundry platform
Familiarity with enterprise platforms such as Salesforce or similar ecosystems
Experience facilitating UAT or usability testing
Background in service design, UX, or human-centered design
Experience working with large, distributed user populations
Prior experience working in the civic tech space
Experience working in a remote-team environment
Benefits
Medical insurance, dental insurance, vision insurance
Short-term and long-term disability insurance
Life and AD&D insurance
Dependent care FSA, healthcare FSA, health savings account
Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
Business development / sales bonuses
Referral bonuses
Annual $2,000 allowance for professional development
Annual $750 allowance for tech-related purchases
Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
Dollar-for-dollar charity donation matching, up to $500 per year
Flexible, remote-friendly work environment
An environment that empowers you to unleash your superpowers for public good
Company
Skylight
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Judd
Chief Operating Officer, Human Services
Company data provided by crunchbase