1Password · 1 week ago
Technical Account Manager
United States
Full-time
Remote
Mid Level
$84K/yr - $118K/yr
4+ years exp1Password is a rapidly growing company that specializes in cybersecurity, focusing on ensuring secure digital experiences for organizations. The Technical Account Manager will be responsible for managing the technical aspects of post-sale customer experiences, supporting implementations, driving adoption, and serving as a trusted partner for customers' security needs.
Cyber SecurityInformation TechnologyNetwork SecurityPrivacySoftwareWeb Apps
Responsibilities
Own post-sale technical relationships for assigned accounts, supporting customers from onboarding through adoption and ongoing success
Lead and support technical onboarding activities, including integrations, configuration guidance, and security best practices
Act as a trusted technical advisor, helping customers understand how to effectively use 1Password within their environment
Partner closely with Customer Success Managers to identify risks, support renewals, and surface opportunities for deeper adoption
Participate in customer health reviews and success planning discussions, contributing technical insight and recommendations
Collaborate cross-functionally with Product, Support, Enablement, and Onboarding teams to resolve issues and improve customer outcomes
Identify patterns, risks, or friction points in the customer lifecycle and recommend process or documentation improvements
Contribute to internal resources such as playbooks, guides, and knowledge base articles to help scale customer impact
Mentor and support more junior team members (Level A–B) as needed
Represent customer feedback internally to help inform product and process improvements
Qualification
Required
4+ years of experience in a customer-facing technical role (e.g., Technical Account Manager, Solutions Engineer, or Implementation) in a SaaS or B2B environment
Experience supporting technical onboarding and implementation conversations with both technical and non-technical stakeholders
Strong communication and presentation skills, with the ability to explain technical concepts in clear, customer-focused terms
Experience supporting customer adoption, retention, or expansion through proactive technical engagement
Proficiency with modern security and identity concepts such as SSO, SCIM, SAML, OAuth, and their role in compliance frameworks (e.g., SOC 2, ISO 27001, GDPR)
Ability to work independently in a remote-first environment while collaborating effectively across teams
Comfort learning and adapting to new technologies, including AI-driven features and evolving product capabilities
Preferred
Experience with password managers, SaaS lifecycle management tools, MDM, or device posture tools is a strong plus
Benefits
Health and wellbeing
Maternity and parental leave top-up programs
Competitive health benefits
Generous PTO policy
RSU program for most employees
Retirement matching program
Free 1Password account
Paid volunteer days
Peer-to-peer recognition through Bonusly
Remote-first work environment
Company
1Password
1Password operates as a password manager for documents, credit card information, and addresses.
1001-5000 employees
H1B Sponsorship
1Password has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$1.02BKey Investors
ICONIQ GrowthAccel
2025-10-10Secondary Market· $100M
2022-01-19Series C· $620M
2021-07-27Series B· $100.14M
Leadership Team
David Faugno
Chief Executive Officer
Jeannie De Guzman
Chief Operating Officer
Recent News
2026-01-14
2026-01-13
2026-01-13
Company data provided by crunchbase