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JBG SMITH · 1 day ago

Lead Concierge at RiverHouse - The James

US-VA-Arlington

Full-time

Onsite

Senior Level

JBG SMITH owns and develops a portfolio of mixed-use properties in the Washington, DC area, and is recognized for its outstanding work environments. They are seeking a Lead Concierge who will create exceptional customer experiences and build strong relationships with residents while managing a cohesive concierge team.

Commercial Real EstateProperty ManagementReal Estate Investment

Responsibilities

Building a strong and cohesive concierge team that is motivated to perform including assisting, training, and coaching new team members while providing feedback to continuously improve the level of service

Delivering a warm greeting to current and prospective residents to welcome them home

Providing information to prospective residents and coordinating tours to assist leasing

Connecting residents with high-end services that are available in the community including the best dog walkers, personal trainers and farm fresh deliveries

Developing an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area

Maintaining a highly organized front desk to efficiently assist residents with package and dry-cleaning deliveries as well as common area room reservations

Participating in community activities and social events to build resident relationships

Quickly responding to all resident requests and using creativity to solve problems to drive resident satisfaction

Qualification

Customer service experienceLeadership experienceComputer systems proficiencyInterpersonal skillsProfessional communicationTeam motivationCommitment to inclusionProblem-solving creativity

Required

Experience in customer service-related fields such as hospitality, retail, or restaurants

Prior leadership and supervisory experience

Strong interpersonal skills and a desire for learning and professional development

Strong aptitude for computer systems and software

Passion for providing exceptional customer experiences and embodying our core customer service elements of: CARING: Demonstrated passion for caring about customers and co-workers alike, PROFESSIONALISM: Professional presentation and superior written and verbal communication skills, EMPOWERMENT: Proactive approach with a proven capability to take ownership of customer concerns, LEADERSHIP: Dependability as a team member who inspires others to achieve excellence, INCLUSION: Commitment to inclusion and treating everyone with kindness, dignity, and respect

Benefits

20% housing discount at select JBG SMITH communities.

Company

JBG SMITH

Glassdoor3.8

An S&P 400 company that owns, operates, invests and develops assets concentrated in leading urban infill submarkets. It is a sub-organization of LEO Impact Capital.

Founded in 1960