Cranney Home Services ยท 6 days ago
Customer Service Representatives
Danvers,MA,US
Full-time
Onsite
Mid Level
$20/hr - $24/hr
3+ years expCranney Home Services is dedicated to fostering an environment that prioritizes professional development and personal well-being. They are currently seeking motivated Customer Service Representatives to greet incoming callers and process appointments in a professional and friendly manner, ensuring customer satisfaction and meeting call center goals.
CommercialCustomer ServiceHome ServicesResidential
Responsibilities
Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians:
All calls answered with urgency in a professional manner
Call handling and meeting customer needs consistently followed
Meet the call center goal for opportunity expectations in respect to setting appointments
Existing tools, scripts, and systems used consistently to book appointments
Department procedures followed routinely to ensure consistently high sales
Logging into systems in a timely manner
Makes follow-up calls to customers for satisfaction of service performed by technicians
Check invoices to ensure technician input proper payment and information in each order for accounting
Out bounding calls to new and existing customers
Other job duties as assigned
Qualification
Required
At least 3-5 years of customer service experience
At least 3 years of call center experience
Able to use and understand different computer systems
Strong computer skills
Able to multi-tasks
Preferred
Service Titan experience is a plus!
Industry knowledge is a plus!
IVR phone system experience is a plus!
Benefits
75% Paid Healthcare for you and your family (Family 59%, Employee & Spouse 59%, Employee & Child 59%)!
50% Paid Dental Insurance!
100% Paid Vision!
Company Paid Life Insurance.
Wellness Reimbursement.
Employee Assistance Program (EAP).
Flexible Spending Account (FSA).
Short-term and Long-term Disability.
Fidelity -401K with 4% company match.
Employee Referral Bonus.
Paid Time off (PTO) and sick time.
We are off all major holidays!
Company
Cranney Home Services
Cranney Home Services offers plumbing, heating, cooling, and electrical services with over 40 years of experience.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase