Chase · 1 day ago
Transactions Manager I
7610 W Washington St, Indianapolis, IN, 46231, US
Full-time
Onsite
Mid Level
3+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Transaction Manager I in Retirement Services Operations, you will manage a team of Specialists and be responsible for achieving key service metrics, ensuring compliance, and driving process improvements within the department.
BankingFinancial Services
No H1B
Responsibilities
Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications
Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business
Identify and own end-to-end process improvement opportunities, which may include recommending solution(s), developing and maintaining training content, implementing changes, managing process/policy changes, and partnering with the change management leadership team as necessary
Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations, while independently resolving escalations
Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards
Qualification
Required
Have People Management Experience
Minimum 3 years of experience in financial services
Able to drive Change in a high production environment
Be detail oriented and ability to work under pressure of deadlines
Deliver coaching and feedback / People Management
Able to multitask and meet deadlines in a fast-paced environment
Have verbal and written communication skills, including the ability to simplify and communicate complex issues for a variety of audiences
Prioritize and organization skills, able to handle multiple assignments and competing priorities
Problem solving skills with a successful record balancing risk and customer experience
Possess functional experience in MS Office Suite (Excel, Word, PowerPoint, Outlook), must be proficient in Excel
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial IT
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