Better Business Bureau® Cincinnati · 18 hours ago
Customer Relations Specialist
Cincinnati Metro
Full-time
Onsite
Entry, Mid Level
2+ years expBetter Business Bureau Cincinnati is seeking a Customer Relations Specialist for their Marketplace Resource team to provide excellent customer service. The role involves assisting customers with disputes and purchasing decisions, as well as maintaining BBB’s Business Profiles.
Non-profit Organization Management
Hiring Manager
Stephanie Kolodziejski
Responsibilities
Provide excellent customer service to those who contact BBB for assistance with disputes and purchasing decisions
Assist in the development and maintenance of BBB’s Business Profiles
Be the primary person responsible for taking incoming calls
Assist in resolving complaints, providing excellent customer service, and keeping our Business Profiles timely and relevant
Qualification
Required
Associate Degree or equivalent work experience
2 plus years of relevant experience in a customer supporting role, preferred
Strong computer skills including G Suite and knowledgeable about Internet research tools
Commitment to providing outstanding customer service to our customers
Ability to communicate professionally and persuasively over the phone, in writing and in person with businesses of all sizes and in all industries
Strong active listening skills, ability to investigate problems and to develop solutions
Ability to manage conflict in a positive and constructive fashion
Ability to understand internal policies and procedures and to communicate them to internal and external customers
Ability to draft professional business correspondence and other communications including email communications with attention to proper grammar, spelling, and punctuation
Professional speaking voice & excellent telephone etiquette
Preferred
2 plus years of relevant experience in a customer supporting role
Company
Better Business Bureau® Cincinnati
Leaders in advancing marketplace trust in Southern Ohio, Northern Kentucky and Southeast Indiana.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase