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Dodge Construction Network · 14 hours ago

Customer Engagement Manager

United States

Full-time

Remote

Entry, Mid Level

$50K/yr - $60K/yr

2+ years exp

Dodge Construction Network is looking for a Customer Engagement Manager to support and empower their SMB customer base, primarily subcontractors, general contractors, architects, and engineers. The role focuses on building strong relationships with clients, providing support and guidance, and driving customer satisfaction and retention through effective engagement programs.

Information TechnologySoftwareWeb Development

No H1B

U.S. Citizen Only

Responsibilities

Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction

Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools

Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches

Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios

Follow SOPs for all account interactions within standard CRM systems and other tools

Qualification

SaaS experienceCRM proficiencyMicrosoft OfficeConstruction industry knowledgeCoaching skillsEmpathetic mindsetBilingual (English/Spanish)CommunicationRelationship buildingCustomer-focused approach