Resideo · 1 day ago
Technical Support Specialist I - Network
750 W John Carpenter Freeway, Irving, TX, 75039, US
Full-time
Hybrid
Entry Level
$20.74/hr - $35.32/hr
1+ years expResideo is a global manufacturer and distributor of technology-driven solutions, and they are seeking a Technical Support Specialist I for Network. This role involves providing technical support for network installations, troubleshooting, and configuration, while assisting professional integrators in the custom electronics industry.
Homeland SecuritySecurity
No H1B
Responsibilities
Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision
Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance
Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems
Manage and solve complex network challenges requiring intermediate skills in the following areas:
Addressing, Routing, Switching
Subnetting
Multicast Networking: Design and deployment of multicast routing (PIM, IGMP)
VLANs and inter-VLAN routing
Proficiency with tools like ping, traceroute, and show commands
Understanding of Layer 2 protocols
Understanding of Layer 3 protocols
Ability to Identify problems in Layer 2 and Layer 3 of the OSI model
Firewalls
Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption
WAN Technologies
Process product returns efficiently while ensuring adherence to technical verification protocols
Qualification
Required
1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience
Industry Certifications: One of the following: Network+, CCNA, CCNP OR Snap One PCNA & Control4 AP Certification / Control4 Certified Technician
Strong aptitude for troubleshooting across multiple product categories and technologies
Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies
Exceptional critical thinking skills and ability to quickly learn and apply new technical concepts
Exceptional English communication skills, both verbal and written, with a customer-first mindset
Preferred
Familiarity with ADI's proprietary exclusive-brand products and platforms: Control4, OvrC, Luma, Binary, WattBox, Clare, and others
Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions
Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions
Experience supporting professional integrators or in the custom electronics industry
Benefits
Life and health insurance
Life assistance program
Accidental death and dismemberment insurance
Disability insurance
401k Plan
Vacation & holidays
Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1
12 paid holidays each year
401K plan with up to 7% company match
Four weeks parental leave without using vacation time
Employee discounts on company products and other retail/service providers
Opportunity to progress within a global business
Product and leadership mentoring to ensure you are set up for success
Company
Resideo
At Resideo, we help you protect what matters most by creating technology and smart solutions that integrate seamlessly into your life.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$600MKey Investors
CD&R LLP
2024-07-09Post Ipo Debt· $600M
2024-06-14Post Ipo Equity
2018-10-29IPO
Leadership Team
Kevin Prush
Vice President, Finance & CFO, ADI Global Distribution
Scott Harkins
Sr. Vice President Global Sales
Recent News
2025-12-05
2025-12-03
2025-12-02
Company data provided by crunchbase