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ITR Group · 2 months ago

Bilingual (Spanish/English) Sales Support Coordinator

Edina, MN

Full-time

Onsite

Mid Level

$50K/yr - $65K/yr

3+ years exp

ITR Group is seeking a Bilingual (Spanish/English) Sales Support Coordinator to provide sales and order support for the National Sales Manager and Regional Sales Managers. The role involves responding to customer inquiries, maintaining Salesforce.com compliance, and assisting with tradeshow coordination.

AnalyticsBusiness IntelligenceInformation TechnologyManagement Consulting

Senior Management

No H1B

Responsibilities

Provides sales and order support for the National Sales Manager, all Regional Sales Managers and Inside Sales Representatives

Supports the Regional Sales Manager for Latin America

Respond to customer inquiries via phone, email, mail or social media

Responsible for maintaining a high level of professionalism with internal and external customers, working to establish a positive rapport with every interaction

Ensure Salesforce.com (SFDC) utilization is in compliance with expectations

Update customer/account information in SFDC during and after each call

Respond and route website leads in SFDC

Generate quotes using SFDC

Close quotes in SFDC once purchase orders are received

Collaborate with RSM and ISR entering tasks, calls, and activity via SFDC

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrective action; following up to ensure resolution

Respond to customers inquirers within the established response time

Understanding basic pricing strategies of key accounts for both domestic, Canada, and Latin America

Answers telephone and gives information to callers or routes call to appropriate sales manager

Reads and routes incoming mail

Report on established company rebate programs

Files and copies correspondence and other records

Sends out literature or pricing requests by mail, phone, or e-mail

Code, clarify, and process (enter) all incoming orders in Epicor for the Hospitality Division, for both Domestic and Latin American sales

Handle the arrangements for sales meetings. This may include, but not limited to hotel arrangements, food & beverage requirements during the meeting, lunch & dinner reservations, meeting material preparation, meeting room reservation & organization

Assist with all aspects of tradeshow coordination

Qualification

SalesforceBilingual (Spanish/English)Microsoft OfficeEpicorMechanical aptitudeProblem-solving skillsWritten skillsOrganizational skillsWork under pressure

Required

Associate's degree (A. A.) or equivalent from two-year College or technical school; or three to five years relevant experience and/or training; or equivalent combination of education and experience

Bilingual - Must be fluent in Spanish and English

Familiar with product structure, bill of materials, routers, prints, etc

Excellent written skills

Strong organizational and communication skills

Mechanical aptitude

Technical and detail oriented

Strong problem-solving skills, ability to analyze a situation and define a solution

Work well under pressure, meets deadlines and commitments to customers

Proficient with Microsoft Office products (Outlook, Word, Excel, PowerPoint)

Salesforce or similar CRM platform

Zoom, Microsoft Teams, or similar video conferencing platforms

Epicor or similar ERP software