Seasonal Customer Service Representative jobs in United States
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Enterprise Mobility · 13 hours ago

Seasonal Customer Service Representative

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is recognized as one of the top places to work. They are hiring a Seasonal Customer Service Representative to provide superior service during the rental car process, assisting customers with their needs and ensuring a positive experience.

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Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Qualification

Customer service experienceHigh School DiplomaCommunication skillsProblem-solving skills

Required

Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be willing to accept $16.50/hour
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Apart from religious observation, must be willing to work any day of the week including weekends and holidays
Must be willing to work available schedule

Company

Enterprise Mobility

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At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move.

Funding

Current Stage
Late Stage

Leadership Team

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Chrissy Taylor
President & Chief Executive Officer
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Mike Andrew
Chief Legal & Legislative Officer
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Company data provided by crunchbase