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Flexential · 10 hours ago

Data Center Technician I

Franklin, TN

Full-time

Onsite

New Grad, Entry Level

$18.50/hr - $20/hr

0+ years exp

Flexential is a company that provides data center services, and they are seeking a Data Center Technician I to provide physical and Level II technical support. The role involves establishing customer relationships, troubleshooting technical issues, and maintaining data center operations in a professional manner.

Cyber SecurityInformation TechnologyInfrastructureIT InfrastructureProfessional Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively

Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure. Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment

Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards

Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities

Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets

Accurately follow Flexential Cabling Standards

Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members

Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems

Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes

Work a common hardware upgrade/replacement request

Identify information given during more complex requests as outlined by the remote hands product

Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator

Identify physical layer problems through testing of cables (cables are properly seated, confirming power supplies are plugged in, power strip has power, etc.)

Install hardware in a cabinet according to Flexential best practices

Understand OpsDB functionality

Install, label, and document power installed into customer cabinets

Can articulate process for ordering of PDUs, cable, and cabinets

Install, label, terminate, test and troubleshoot cabling consistently

Document CLX entries

Follow safety and fiber cleaning protocols

Read, understand and perform LOA verification

Support site safety and emergency readiness efforts by participating in walkthroughs and learning protocols

Maintain SLA compliance across assigned tasks

Document shift activities and complete handoffs to ensure continuity of operations

Learn and apply Technical Operations best practices, seeking guidance from DCT II and III team members

Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed

Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment

Qualification

Windows operating systemsData Center SupportNetwork/Power MonitoringCabling installationCustomer experienceTechnical troubleshootingCross Team Collaboration

Required

Passion for providing great customer experience

Strong verbal and written communication skills

Understanding of Windows and Microsoft operating systems

Must be a self-starter, reliable and dependable

Excellent verbal and written communications skills

Strong attention to detail, making and keeping commitments and meeting deadlines

High school diploma or equivalent

0-4 years of experience working within an IT or Data Center Support environment

Cross Team Collaboration

Running Cable/Climbing Ladders

Effectively respond to critical infrastructure emergencies

Network/Power Monitoring

Candidates must have reliable transportation

Ability to learn quickly and apply new knowledge and skills

Assess situations and escalate accordingly, following internal procedures

Preferred

1 year of experience working within an IT or Data Center Support environment

Previous NOC/SOC/IOC experience and/or data center experience

Some familiarity with DS1, DS3, Ethernet and dark fiber circuits

Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams

Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards

Knowledge of Windows operating systems both pc and server-side

Physical Requirements

Ability to climb ladders and work aloft

Ability to work in hot and cold temperature environments

Ability to maneuver pallet jacks

Ability to lift up to 50 lbs

Ability to pull and install cabling

Limited travel may be required

Benefits

Medical, Telehealth, Dental and Vision

401(k)

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)

Life and AD&D

Short Term and Long-Term disability

Flex Paid Time Off (PTO)

Leave of Absence

Employee Assistance Program

Wellness Program

Rewards and Recognition Program

Company

Flexential

Glassdoor4.1

Flexential provides IT solutions including integrated colocation, interconnection, cloud, data protection, and professional services.

Founded in 2000

Charlotte, North Carolina, USA

501-1000 employees

https://www.flexential.com/

H1B Sponsorship

Flexential has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)