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IDEX Corporation · 4 months ago

Fire Apparatus Technical Support Representative

United States

Full-time

Remote

Entry, Mid Level

$36K/yr - $54K/yr

Hale Products is a part of IDEX, a company offering diverse opportunities across various sectors. The Technical Support Representative will serve as a primary contact for customers, providing technical assistance and operational troubleshooting for fire and safety products.

ManufacturingMedical

Comp. & Benefits

Responsibilities

Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person

Able to speak or give presentations and/or training to both internal and external customers

Process RMA’s in a timely manner Process warranty/non-warranty orders

Manage Tech Support cases in CRM and act as a backup for Customer Service cases when needed

Work closely with engineering, and manufacturing teams to facilitate information with customers

Support the product management function and work closely with the Service and Quality Assurance departments

Provide technical support requests to Product Managers, Engineers, and others as needed to assist the customer

Provide customers with product advisories, announcements, or other technical data a need in order to provide world class customer satisfaction

Must embrace a challenging, fast paced, demanding yet rewarding customer service environment where the work you do can save life and property

The ability to work with limited supervision A proven record of accomplishment by meeting time bound objectives and quality targets

Ability to travel intermittently as needed – 10%

All other duties as assigned

Qualification

Fire Suppression IndustryElectrical control systemsPLC systemsHeavy duty mobile equipmentJ1939Mechanically inclinedERP systemsCRM systemsMicrosoft Office SuiteCustomer servicePresentation skills

Required

Associates Degree or Military experience with MOS and Avionics or Electronics desirable

Experience in the Fire Suppression Industry desired

Experience with electrical control systems

Experience with PLC, Multi plex systems, industrial control systems preferred

Experience with heavy duty mobile equipment

Experience with J1939

Mechanically inclined with an ability to diagnose issues quickly

Familiarity with Class 1, Hale, Akron Brass, Weldon, a division of Akron Brass, and HURST products desire

Knowledge of ERP and CRM systems

Proficient in Microsoft Office Suite

The ability to work with limited supervision A proven record of accomplishment by meeting time bound objectives and quality targets

Ability to travel intermittently as needed – 10%

Benefits

Health benefits

401(k) retirement savings program with company match

PTO

Company

IDEX Corporation

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With about 9,000 employees across the globe, IDEX (NYSE: IEX) designs and manufactures products that are vital to the advances of modern life and help IDEX live its purpose – Trusted Solutions, Improving Lives.

Founded in 1987