Radiologic Associates of Fredericksburg · 1 day ago
Information Technology Support Engineer
Fredericksburg, VA
Full-time
Onsite
Mid, Senior Level
3+ years expRadiologic Associates of Fredericksburg is seeking a highly skilled IT Support Specialist in Healthcare Information Technology and Informatics. The individual will provide expert-level technical support and maintenance for IT infrastructure and clinical systems critical to healthcare operations, focusing on Radiology technology.
Health Care
Responsibilities
Provide advanced technical support for all end-user issues, focusing on Microsoft Desktop (Windows 10/11) and Server Operating Systems (Windows Server) environments
Oversee day-to-day operations and support for the Microsoft Active Directory deployment including User and Group Operations; Group Policy Creation, Application, and Troubleshooting; and Security
Strong understanding of networking protocols (TCP/IP, DNS, DHCP, etc.)
Manage and support VMWare vSphere virtualization environments
Monitor and maintain Storage Arrays (preferably NetApp)
Configure, monitor, and manage enterprise backup and disaster recovery solutions, specifically Veeam
Troubleshoot health informatics workflows and related technologies, ensuring the smooth flow of clinical data
Provide support for clinical systems that rely on healthcare standards like HL7 (Health Level Seven) and DICOM (Digital Imaging and Communications in Medicine)
Assist with support for Picture Archiving and Communication Systems (PACS) and integrated radiology systems
Oversee routine system updates, patch management, and security monitoring to ensure system stability and compliance with regulatory standards (e.g., HIPAA)
Interface with third-party managed service providers that provide updates and monitoring for our environment, including responding to alerts
Interface with third-party managed security operations vendor to oversee EDR/MDR/XDR platform, configurations, and alerts
Create and maintain comprehensive documentation for IT procedures, system configurations, and troubleshooting guides in concert with the IT managed service provider
Document Incidents, Problems, Requests, and Changes into the ITIL compliant Helpdesk Platform
Ensure patient confidentiality & HIPAA compliance in all communications & technology use
Maintain awareness of compliance responsibilities & report any known violations or concerns
Adhere to immunization compliance according to federal, state, & organizational standards
Uphold all policies outlined in the Practice’s Compliance Program & Code of Conduct
Qualification
Required
Education: Bachelor's degree in computer science, Information Technology, Healthcare Informatics, or a related field, or equivalent relevant professional experience
Experience: Minimum of 3-5 years of experience in an IT Support or Systems Administration role
Healthcare IT Expertise: Proven experience supporting IT infrastructure and applications within a healthcare environment (hospital, clinic, physician practice, etc.)
Technical Proficiency: Strong expertise in Network Administration and networking protocols
Expertise in Microsoft Desktop and Server Operating Systems
Hands-on experience with VMWare virtualization (vSphere, ESXi)
Experience managing and troubleshooting Storage Arrays (NetApp preferred)
Experience configuring and managing Veeam backup and replication
Informatics Knowledge: Demonstrated experience troubleshooting and supporting health informatics workflows and the technologies that facilitate them (e.g., EMR/EHR integration, data exchange)
On-Call: Requires rotating on-call responsibilities with other team members
Preferred
Radiology Experience: Previous experience supporting Radiology-specific systems and workflows
Imaging Standards: Direct experience working with and troubleshooting systems that utilize the PACS, DICOM, and HL7 standards
Networking and Network Infrastructure: Certifications: Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate, VMWare Certified Professional (VCP), or NetApp Certified Data Administrator (NCDA) are a plus
Company
Radiologic Associates of Fredericksburg
RAF is a physician group providing sub-specialized diagnostic imaging, vascular surgery, interventional radiology, and cosmetic services.
51-200 employees
H1B Sponsorship
Radiologic Associates of Fredericksburg has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Ian Gass
Chief Executive Officer
Christopher Snyder
Chief Operating Officer
Company data provided by crunchbase