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Virtual Technologies Group · 1 day ago

Tier 3 Help Desk Engineer/Technician

Maumee, OH

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. They are seeking a highly skilled and motivated Systems Engineer to join their Managed Services team, responsible for designing, deploying, and managing infrastructure solutions.

Cloud ComputingCyber SecurityInformation TechnologyVoIP

Responsibilities

Design, deploy, and manage infrastructure solutions across a wide range of client environments

Work with Windows Server, virtualization platforms, networking technologies, and cloud-integrated systems

Help clients modernize and secure their IT operations

Qualification

Windows ServerVirtualization platformsNetworking fundamentalsGroup Policy managementLinux administrationCloud environmentsIndustry certificationsCustomer service mindsetProblem-solving skillsDocumentation skills

Required

3–5+ years of hands-on IT experience in systems administration, infrastructure engineering, or MSP support roles

Demonstrated career progression or long-term growth within a single organization

Strong experience deploying, configuring, and managing Windows Server environments (2012/2016/2019/2022)

Working knowledge of at least one major virtualization platform: VMware vSphere, Microsoft Hyper-V, Citrix, Nutanix, Proxmox

Solid understanding of networking fundamentals, including VLANs, routing, switching, firewalls, and VPN technologies

Experience with Group Policy (GPO) creation, management, and troubleshooting

Familiarity with Linux administration (Ubuntu, CentOS, Debian, or similar)

Ability to document environments, follow change management processes, and communicate clearly with clients

Strong problem-solving skills and the ability to work independently in fast-paced MSP environments

Preferred

Industry certifications such as: CCNA, CompTIA Network+, LPIC, Windows Server Hybrid Administrator Associate (AZ-800), MCSE (legacy but valued)

Experience with VoIP systems (SIP, hosted PBX, QoS configuration)

Exposure to automation or scripting (PowerShell, Bash, Python)

Hands-on experience with cloud or hybrid environments (Azure AD, M365, identity management)

Familiarity with backup and disaster recovery solutions (Veeam, Datto, etc.)

Demonstrated use of home lab environments for learning, testing, or deploying: Windows Server, Virtualization stacks, Networking labs, Automation workflows

MSP experience supporting multiple clients and diverse environments

Strong customer service mindset and the ability to translate technical concepts into user-friendly language