Chat and Phone Technical Customer Service - Seasonal jobs in United States
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Foundever · 13 hours ago

Chat and Phone Technical Customer Service - Seasonal

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$14/hr - $14/hr

Foundever is a global leader in the customer experience (CX) industry, and they are seeking Seasonal Technical Customer Service Associates to deliver exceptional support to customers using accounting and tax platforms. The role involves providing technical assistance through phone and chat, ensuring a seamless customer experience.

AdvertisingConsultingCustomer ServiceOutsourcing

Responsibilities

Assist customers with a range of accounting and tax platforms and applications
Provide essential technical support through phone and chat, showcasing flexibility in communication methods

Qualification

Technical supportMultitaskingCommunication flexibilityCustomer serviceProblem-solving

Required

Must be 18+ years of age
High school diploma (or GED equivalent)
Ability to multitask in and navigate between screens efficiently while assisting customers
Ability to provide essential technical support through phone and chat, showcasing flexibility in communication methods
Hardwired internet connection (no satellite or wireless)
Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
A Working Phone Line (Home Phone or Mobile)
Home office must be a noise/distraction-free environment
Desk and an ergonomic chair
Must live in the United States

Benefits

Enjoy the benefits of working from home. Save time, money, and reduce stress
No equipment? We provide everything you need!
Join a supportive community focused on engagement and recognition
Hands-on paid virtual classroom-style training, as well as ongoing job specific training
Internal Mobility (84% of our managers are promoted from within)
Employee discounts
Referral bonuses
Employee wellness program

Company

Foundever

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Glassdoor3.6
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Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.
dateFounded in 2019
location
Miami, Florida, USA
people-size10001+ employees
web-link
https://foundever.com/

Funding

Current Stage
Late Stage

Leadership Team

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Michelle Parks
CEO - U.S. Market
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Ana Athayde
Chief CX Technology Strategy and Partnerships
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Recent News

Business Wire
Foundever® Named Global Leader in the Everest Group 2025 Customer Experience Management (CXM) PEAK Matrix®
2025-12-17
CBC
Rogers clients complain of customer service nightmare, spending hours on hold to resolve simple issues
2025-11-19
MarketScreener
AI, Hybrid CX Models Strengthen Australian Contact Centers
2025-10-31
Company data provided by crunchbase