HCLTech · 23 hours ago
Contact Center Supervisor
Reno, NV
Full-time
Onsite
Senior Level, Lead/Staff
$55K/yr - $65K/yr
15+ years expHCLTech is a global technology company that focuses on digital innovation, engineering, cloud solutions, and AI. They are seeking a Contact Center Supervisor to manage a team involved in data annotation and transcription tasks, ensuring data integrity and security while optimizing workflows and handling client stakeholders.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Responsibilities
Supervise and coordinate secured annotation operations across the project
Ensure all annotation tasks adhere to strict security protocols and data handling guidelines
In charge of Daily/Weekly/Monthly & Quarterly SLA performance
Handle escalations, coordinate RCAs & execute preventive actions
Liaise with Customer/Stakeholders in routine Ops discussions & strategic planning & execution
Coach/mentor the TL to enable timely & effective execution of tasks
Responsible for People engagement & metrics such as attendance & attrition
End to end ownership of the Site’s performance & report back performance planning to the Leadership
Analyze process gaps, guidelines ambiguities & interface with the Customers to present these with corrective recommendations
Identify process improvements and opportunities to enhance annotation efficiency
Maintain standard operating procedures (SOPs), & suggest improvements to annotation guidelines, and training materials
Championed continuous improvement through automation, tooling enhancements, and process optimization initiatives
Qualification
Required
Bachelor's degree in English, IT, Data Management, or related field
Should have handled Data Annotation / transcription processes in the capacity of an Ops Manager for at least 5 years
Overall Ops Management experience of over 15 years
Strong understanding of data privacy, security protocols, and compliance standards
Excellent leadership, communication, and organizational skills
Familiarity with annotation tools and platforms, and ability to troubleshoot technical issues
Ability to work in a fast-paced, high-security environment with minimal supervision
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
2026-01-05
Techcircle
2025-12-31
Company data provided by crunchbase