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Amazon · 2 days ago

Support Engineer II, Amazon Leo

Merritt Island, Florida, USA

Full-time

Onsite

Entry, Mid Level

$53K/yr - $118K/yr

2+ years exp

Amazon Kuiper Infrastructure LLC is focused on delivering fast, reliable internet through its low Earth orbit satellite broadband network. The Support Engineer II will work with launch processing teams to generate documentation, improve procedures, and assist in operational troubleshooting for satellite process development.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Generate documentation necessary to support production including the creation of Manufacturing Execution System work instructions, flight and non-flight integration procedures, and nonconformance reports/resolutions

Maintain and manage various media required for daily production (i.e. work instructions, drawings, procedures)

Communicate with a muli-disiplanary team to coordinate manufacturing operations

Maintain accountability of production and traceability records ensuring all product specifications and requirements are met

Read, review, and aid in the development of mechanical and electrical drawings

Support process development and execution for satellite assembly builds and testing process flows

Support the development of the tooling and test equipment required for production and test phases

Troubleshoot real-time manufacturing issues/nonconformances

Collect and incorporate feedback from production technicians to continuously improve work instructions

Maintain SOPs and update when needed for evolving processes & new requirements

Qualification

Technical support experienceTroubleshooting technical systemsMechanical assemblyElectrical checkoutsCommunication skills

Required

2+ years of software development, or 2+ years of technical support experience

Experience troubleshooting and debugging technical systems

Work flexible hours as business demands, including overnight, weekends and holidays

Ability to pass Kennedy Space Center background checks

Valid Driver's license and able to satisfy Amazon driver eligibility criteria

Ability to obtain and maintain a US Passport

Ability and willingness to comply with the Government of French Guiana which mandates that travelers receive vaccinations for yellow fever

With or without reasonable accommodations, must be able to lift up to 49 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and able to frequently push, pull, squat, bend, and reach