Community Health Systems · 13 hours ago
ServiceNow Business Analyst
United States
Full-time
Remote
Mid Level
3+ years expCommunity Health Systems is seeking a ServiceNow Business Analyst with strong experience in business analysis and the ServiceNow platform. The role involves gathering and translating business requirements into functional specifications, supporting the design and implementation of ServiceNow modules, and ensuring solutions align with enterprise goals and user needs.
Health CareHospital
Responsibilities
Collaborate with business stakeholders to gather, analyze, and document requirements for ServiceNow solutions (ITSM, SPM, EA, BCM, HRSD, CSM, etc.)
Translate business needs into clear, detailed functional requirements and user stories
Support configuration, testing, and deployment of ServiceNow modules and enhancements
Serve as a liaison between technical teams and business users to ensure successful solution delivery
Assist in creating process documentation, training materials, and user guides
Participate in agile ceremonies and contribute to continuous process improvement
Monitor platform usage and identify opportunities for optimization and automation
Qualification
Required
3+ years of Business Analyst experience, preferably in an IT or enterprise application environment
2+ years of hands-on experience with ServiceNow, including knowledge of key modules like ITSM, SPM, EA, BCM, CMDB, or HRSD
Strong understanding of software development lifecycles and agile methodologies
Excellent communication, analytical, and problem-solving skills
Ability to manage multiple priorities and work effectively across teams
Preferred
ServiceNow Certified System Administrator or Business Analyst certification
Experience with ServiceNow reporting, workflows, or scripting a plus
Familiarity with ITIL or IT service management principles
Company
Community Health Systems
Community Health Systems is one of the nation’s leading healthcare providers.
10001+ employees
H1B Sponsorship
Community Health Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (4)
2022 (4)
Funding
Current Stage
Public CompanyTotal Funding
$3.67B2025-07-28Post Ipo Debt· $1.79B
2024-05-21Post Ipo Debt· $1.12B
2023-12-11Post Ipo Debt· $750M
Leadership Team
Jason Johnson
SVP, Chief Accounting Officer
Hunter Phillips
Director Strategic Consumer Engagement
Recent News
Business Wire
2025-12-03
Morningstar.com
2025-11-05
PR Newswire
2025-10-28
Company data provided by crunchbase