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Firefly Aerospace · 13 hours ago

Business Analyst, Atlassian

Cedar park, TX

Full-time

Onsite

Senior Level

5+ years exp

Firefly Aerospace is an end-to-end responsive space company on a mission to enable launches and operations in space. They are seeking an experienced IT Business Analyst to evolve their Atlassian ecosystem, focusing on Jira, Confluence, and Bitbucket, ensuring efficient workflows and stakeholder communication.

AerospaceAir TransportationSatellite Communication

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary point of contact for Atlassian support, addressing user questions, troubleshooting issues, licensing, and coordinating with IT for resolution

Administer Jira, Confluence, and BitBucket configuration, including project/spaces, permissions, groups, roles, and global settings

Maintain and improve business processes by configuring and managing workflows, issue types, request types, forms, and related schemes

Manage and prioritize enhancement and plugin requests and platform changes by maintaining a backlog, coordinating approvals, and communicating updates to stakeholders

Build and maintain Jira automation rules by reviewing requests, updating existing rules, and monitoring for accuracy and reliability

Monitor and improve data quality by supporting governance standards, field usage guidance, and reporting practices

Document standards, best practices, and operating procedures in Confluence to ensure consistent platform use

Provide user support, training, and enablement materials to help teams use Jira and Confluence effectively

Assist with tool governance, change coordination, and scalability planning to support long-term platform stability

Qualification

Atlassian Product SuiteJira workflows configurationAdvanced JQLConfluence managementAgile scrum methodologyAtlassian certificationsITIL certificationUser managementInterpersonal skillsTime managementProblem-solving

Required

5+ years' experience working with the Atlassian Product Suite at the Administrator level with demonstrated experience:

Configuring Jira workflows, custom fields, screens, permission schemes, notification schemes, and security settings

Advanced JQL (Jira Query Language) for filters, dashboards, and reporting

Automation rules, dashboards, and tools like eazyBI, Structure, or Advanced Roadmaps

Creating/managing Confluence spaces, pages, macros, and integrating with Jira projects

Managing users, roles, permissions, and groups

Installing, testing, and managing plugins/add-ons (e.g., ScriptRunner, Tempo)

Proven experience with Agile scrum methodology

Strong sense of urgency, drive, attention to detail, and commitment to timely deliverables

Excellent time management, attention to detail, and prioritization skills

Preferred

Atlassian certifications highly valued:

ACP-120 Jira Administrator for Cloud

ACP-620 Managing Jira Projects for Cloud

Other relevant: Managing Jira Service Projects, Atlassian Cloud Organization Admin

ITIL certification

Integrations with tools like ServiceNow, Bitbucket, Slack, or external APIs

Performance tuning, backups, upgrades, and troubleshooting

The ability to problem-solve and make decisions (such as scheduling and prioritizing work tasks, organizing materials, and keeping project managers informed of potential conflicts)

Strong interpersonal skills and ability to collaborate