1872 Consulting ยท 4 months ago
Zuora Systems Manager - Subscriptions
Oak Brook, IL
Full-time
Hybrid
Senior Level, Lead/Staff
9+ years exp1872 Consulting is seeking a Zuora Systems Manager specializing in Subscription Management. This role is responsible for leading the design, configuration, and implementation of Zuora Subscription Management processes while managing teams to deliver Quote-to-Cash solutions.
ConsultingInformation TechnologyRecruitingService IndustryTraining
Responsibilities
Work with business stakeholders to understand business processes, gaps, pain points, and objectives; elicit, define, and analyze requirements
Lead and manage a team of technical and functional resources to design, configure, implement, and support applications that enable Subscription Management and Recurring Revenue business processes on the Zuora platform and other integrated applications such as SAP ECC, SAP Commerce, and Salesforce.com
Provide functional, administrative and technical expertise on integrating Zuora with related applications, including knowledge of Zuora's REST APIs
Create and modify Zuora Workflows and Zuora document templates
Responsible for the design and configuration of the Zuora application
Lead and collaborate with colleagues to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices
Manage application developers to create functional and technical specifications for custom development that adheres to design guidelines
Collaborate with Super Users to create test cases for end-to-end business processes and system functions, ensuring traceability and coverage of requirements; execute tests; facilitate Super User test execution; analyze and resolve defects
Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management
Manage the support of production systems; proactively work to analyze and resolve production problems in a timely manner; resolve end user service requests; independently execute production support processes including identification of issue severity, root cause, and priority
Identify opportunities to leverage applications to improve business processes, and support business re-engineering efforts. Research and represent industry best practices
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies
Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
Qualification
Required
9+ years' experience in IT, preferably applications development or configuration
5+ years' experience administering, configuring, and supporting Zuora Billing or equivalent subscriptions management systems
At least one full lifecycle implementation of ZUORA platform for a BU
Leadership experience in a direct or indirect capacity
Preferred
Experience integrating Zuora with SAP
Experience with other Zuora products, including Zuora CPQ, Zuora Collect, and Zuora Revenue
Experience working with business processes related to end-to-end Quote-to-Cash business processes, from sales quoting to revenue recognition and cash application
Master's degree or MBA
Company
1872 Consulting
1872 Consulting is a recruitment and IT consulting company.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase