Apply on Employer Site

RadNet · 1 day ago

IT Operations Field Specialist

Los Angeles, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

RadNet is a leader in radiology, committed to providing the best patient care through advanced technology and a dedicated team. As an IT Operations Field Specialist, you will assist with the installation, configuration, and troubleshooting of IT equipment while ensuring quality and functionality in a team-focused environment.

Health CareHealth DiagnosticsHospitalMedical

Responsibilities

Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines

Computer imaging and hardware troubleshooting of both laptop and desktop computers, along with a thorough understanding of Microsoft operating systems and accompanying software, are required

Maintaining inventory levels and facilitating/tracking shipments of IT equipment to end users

Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions

Monitor and complete all support and project-related tasks and activities. Enter, monitor, and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution, and marking the records as complete

Interact with Subject Matter Experts (SMEs) from other IT teams, such as Clinical Applications, IS Admins, and Infrastructure, to resolve user issues

Utilize industry best practices to maintain the appropriate level of LAN/WAN and computer systems security as established. Identifies and works with Cyber Team support staff to rectify any noted deficiencies

Basic troubleshooting abilities for MAC, iOS, and Android Operating Systems

Other duties and responsibilities as requested

Qualification

Microsoft operating systemsComputer troubleshootingCompTIA A+ CertificationCompTIA Network+ CertificationStructured work approachInterpersonal skillsEffective communication

Required

Level of knowledge equivalent to that ordinarily acquired through completion of an Associate's degree in a related technical field, as well as a minimum of 2 years of related work experience

Must hold a current and valid driver's license in good standing

Vehicle Access: if not owned, candidates must demonstrate the ability to secure transportation as needed

Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines

Computer imaging and hardware troubleshooting of both laptop and desktop computers, along with a thorough understanding of Microsoft operating systems and accompanying software, are required

Maintaining inventory levels and facilitating/tracking shipments of IT equipment to end users

Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions

Interact with Subject Matter Experts (SMEs) from other IT teams, such as Clinical Applications, IS Admins, and Infrastructure, to resolve user issues

Basic troubleshooting abilities for MAC, iOS, and Android Operating Systems

Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations

You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues

You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment