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Thrive Pet Healthcare · 1 day ago

Regional Director of Operations- Northeast

Brookline, NH

Full-time

Hybrid

Lead/Staff, Director/Executive

3+ years exp

Thrive Pet Healthcare is a leading veterinary network with over 400 hospitals across the U.S. They are seeking a Director of Regional Operations – Northeast to support geographic markets within their network. This role involves driving operational excellence, collaborating with hospital leadership, and ensuring a positive client and patient experience across the region.

Health CareHospitalMedicalPetVeterinary

H1B Sponsor Likely

Responsibilities

Build relationships with hospital teams to promote engagement and a positive, inclusive culture

Mentor and coach hospital leadership teams, setting clear expectations and supporting their professional development

Collaborate with People Operations on recruiting, retention, learning, and change management strategies

Conduct on-site visits to gather feedback, identify opportunities, and strengthen team performance

Champion Thrive Pet Healthcare’s mission and values, ensuring alignment across all regional hospitals

Partner with hospital teams to understand local market needs and client expectations

Collaborate with the marketing team to develop strategies that drive growth and community engagement

Ensure every hospital provides a clean, safe, and welcoming environment for clients, patients, and team members

Support initiatives to promote Thrive Pet Healthcare’s wellness and membership programs

Collaborate with the VP of Operations and hospital teams to develop and manage budgets and financial goals

Monitor key performance indicators (KPIs) and identify opportunities to improve performance

Support financial health and sustainability across the region through data-driven decision-making

Promote medical and operational excellence by reviewing key metrics, ensuring high-quality care, and optimizing workflows

Leverage systems such as electronic medical records and Workday to improve efficiency and consistency

Ensure compliance with all Thrive Pet Healthcare, local, and federal policies and regulations

Qualification

Veterinary operations experienceBudget managementLeadership experienceCertified Veterinary Practice ManagerStrategic thinkingCommunication skillsProblem-solving abilitiesTeam collaborationAdaptability

Required

Must live in or be willing to relocate to the Northeast United States

DVM or Bachelor's degree in Business, Operations Management, or a related field

Minimum of 3 years of leadership experience in a multi-location organization

Flexible and adaptable to meet the unique needs of each hospital

Approachable, collaborative, and supportive of hospital leaders and teams

Strong accountability and problem-solving abilities

Strategic thinker who can translate vision into execution

Proactive, solution-oriented, and resilient under pressure

Exceptional communication and interpersonal skills

Passionate about veterinary care and the well-being of pets, clients, and team members

Preferred

Experience in veterinary operations (e.g., Hospital Administrator, Medical Director, or similar role) strongly preferred

Certified Veterinary Practice Manager (CVPM) certification preferred but not required

Benefits

Medical

Dental

Vision

401(k)

Paid time off

Continuing education support

And more

Company

Thrive Pet Healthcare

Glassdoor3.2

Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.

Founded in 2003

Austin, Texas, USA

5001-10000 employees

https://www.thrivepetcare.com

H1B Sponsorship

Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)