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GEODIS · 1 day ago

Senior Customer Service Representative

Plainfield, Indiana, United States

Full-time

Onsite

Mid, Senior Level

$22/hr - $22/hr

2+ years exp

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. The Senior Customer Service Representative will monitor service calls, manage customer service requests, and maintain accurate records to support the logistics operations.

Air TransportationFreight ServiceLast Mile TransportationLogisticsSupply Chain ManagementTransportationWarehousingWater Transportation

Responsibilities

Monitors service calls to observe CSRs' demeanor, technical accuracy, and conformity to company policies

Inputs information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints

Completes contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders

Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information

Qualification

Warehouse management systemCustomer service experienceData entryHigh school diplomaCommunication skills

Required

High school diploma or GED (General Education Diploma) equivalency

Minimum 2 years related experience and/or training

Exposure to Tier 1 or 2 warehouse management system or comparable

Benefits

Get Good Money – Fair pay and some jobs come with bonus opportunities.

Get Paid Early – Payday as early as you want. Access your earnings on demand.

Get Free Healthcare – Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.

Get a Break – Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.

Stay Safe – We pride ourselves on a safe, clean, and healthy work environment for everyone.

Get Promoted – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.

Get a Boost – Our "GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.

Get Involved – Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".

Have FUN – Work with fun, supportive people just like you!

Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.

Find Your Future – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!