NEOGOV · 12 hours ago
Customer Service Support Intern - Housing Choice Voucher Program (Part-Time, Temporary)
Tukwila, WA
Internship
Onsite
Intern
$21.66/hr - $27.84/hr
Start in 2026 WinterKing County Housing Authority (KCHA) is a leader in affordable housing, providing innovative housing solutions for communities. The Customer Service Support internship offers hands-on experience in supporting diverse populations through customer service and administrative tasks within the Housing Choice Voucher program.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide polite customer service to residents, staff and the community
Answer phones and direct callers to appropriate staff or department; answer basic questions
Perform routine filing, scanning and proofreading documents
Word processing, data entry, spreadsheet preparation, run reports, enter and look up information in databases
Analyze household composition and income type and retrieve applicable verifications from a variety of databases
Create electronic files in a shareable format utilizing a recertification checklist
Compile and send recertification packets
Operate standard office equipment, such as a personal computer, telephone, fax machine, copier, etc
Other duties as assigned
Qualification
Required
Recent High School graduate OR Current student or recent graduate from a college/university program in Business, Social Work, or related field
Clerical and/or customer service experience
Basic experience with digital files, Microsoft Office and various software, such as Adobe Acrobat and DocuSign
Strong written and verbal communications skills with the ability to clearly and effectively communicate with individuals and groups
Exceptional customer service skills with the ability to place a high priority on professional excellence; manage stress appropriately
Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, multi-tasking, attention to detail, time management skills, and handling interruptions appropriately
Ability to work independently and in a team environment exhibiting a strong work ethic and accountability in completing work
Work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations; values diversity; treats other with respect
Consent to and pass criminal records background check
Consent to and pass required assessments
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase