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NEOGOV · 1 day ago

Housing Specialist - Central Applications Center (CAC)

Shoreline, WA

Full-time

Hybrid

Entry, Mid Level

$30.72/hr - $37.61/hr

1+ years exp

King County Housing Authority (KCHA) is a nationally recognized leader in affordable housing. They are seeking a detail-oriented and customer service-focused Housing Specialist responsible for determining eligibility for housing assistance and providing exceptional service to a diverse population of stakeholders.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Determine eligibility for applicants from waiting lists and executive waivers; determine if applicants meet federal housing preferences including displaced, substandard housing or rent burden; determine additional information needed to complete intake process; determine income, expense deductions and number of bedrooms a family should obtain as defined per rules in the Admission and Continued Occupancy Policy (ACOP)

Review documents provided by applicant and determine if additional information is required to complete the file; verify income sources, credit history, landlord reference check and criminal history, INS, EIV and assets; gather and review all tax credit paperwork; correspond with applicants as needed regarding program eligibility and denials as defined by ACOP rules

Complete tax credit Housing Eligibility Certification paperwork; work closely with tax credit manager to ensure program compliance; handle any changes that need to occur based on the tax credit status; present completed files to supervisor for final approval

Complete data entry using various systems; scan and index files; run reports as needed

Provide customer service by answering phone calls, returning voice mails and responding to email requests; answer questions related to all Housing Authority programs

Communicate with housing authorities and outside agencies regarding applications; monitor record retention to ensure proper procedures are followed; dispose of files appropriately according to established regulations and document actions with manager

Maintain consistent and reliable attendance with the ability to arrive on time

Qualification

Affordable housing programsCustomer serviceCommunication skillsMS Office proficiencyOrganizational skillsDependabilityTeam collaborationProblem-solvingAdaptabilityAttention to detail

Required

High School Diploma or GED

Moderate experience in work involving subsidized or affordable housing programs

An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position

A collaborative team member who works effectively and productively with others; participates and fosters teamwork, builds rapport and acts as a positive influence to the team

Strong written and verbal communication skills with the ability to clearly and effectively communicate with individuals and groups; ability to present and explain complex information regarding policies and procedures

Uses systems to organize, prioritize, and keep track of information and/or work in progress; maintains accurate and complete electronic and manual records; exhibits attention to detail; ability to multi-task in a high-pressure environment

Uses critical, creative, and reflective thinking skills to identify problems, analyze and evaluate various solutions, and monitor their effectiveness

Ability to provide exceptional customer service to a diverse population of internal and external stakeholders; ability to work effectively under pressure in a fast-paced environment

Strong, positive interpersonal skills, including the ability to work collaboratively; remains professional, calm and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality

Reliable, with a proven reputation for being consistently dependable

Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives

Values organizational diversity; treats other with respect; promotes cooperation; works effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations

Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software housing management program (Tenmast)

Consent to and pass criminal records background check

Consent to and pass required assessments