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Energy Transport Logistics · 1 day ago

Customer Service Agent - IAH

IAH - Humble, TX 77396

Full-time

Onsite

New Grad, Entry Level

$18/hr - $21/hr

Energy Transport Logistics is seeking a self-motivated individual for the Customer Service Agent position in their Houston, Texas location. The role involves addressing customer needs and inquiries while providing support to both internal and external customers in a professional manner.

Delivery ServiceLogisticsTransportationWarehousing

Responsibilities

Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes

Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers

Transfer data from bill of lading to company freight operating management system

Provide clerical support to daily operations, including, but not limited to, answering the telephone/ emails, photocopying, printing, faxing, filing, record maintenance, scanning and document breakdown

Collect, safekeep, and help upkeep all relevant customer data

Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment

Assist customers in tracking and tracing their freight, when needed

Notify customers of Freight Availability, Capacity, and other Important Information

Will need to maintain knowledge of company services

Work and Coordinate Effectively with Dispatch Team to ensure freight is delivered on time

Adhere to company policies and procedures

Assist Management in operational KPI reports as needed

Qualification

MS Office ProgramsFreight operating systemsVerbal communicationWritten communicationCustomer service experienceLogistics experienceTyping 30+ WPM

Required

Strong understanding of MS Office Programs, Freight operating systems, such as AS400, Alpha Truck, Crowne, Freight Data, etc

Strong verbal and written communication skills

Relevant experience can include cartage, transportation, moving companies, customer service, logistics, line haul, intermodal, warehouse, ground operations, and dispatching air and ocean service

Must have the ability to work in a fast-paced environment