Johnstone Supply, The Balsan Group · 1 day ago
Technical Service & Sales Director
Greater Philadelphia, PA
Full-time
Onsite
Director/ExecutiveJohnstone Supply, The Balsan Group is seeking a dynamic Technical Service & Commercial Sales Director to lead both our technical support operations and commercial sales strategy. This high-impact, dual-role position is critical to delivering best-in-class technical expertise to our contractor customers while driving sustainable revenue growth across our commercial markets.
Wholesale
Responsibilities
Provide advanced HVAC/R technical support on systems, controls, and components to customers and internal teams
Lead, mentor, and develop Service Advisors and Technical Support staff, fostering a high-performance, customer-first culture
Resolve escalated technical issues, warranty claims, and complex product inquiries with urgency and professionalism
Ensure consistent technical training for employees and customers, including new products, installation best practices, and troubleshooting
Partner closely with manufacturers to stay current on product updates, recalls, and technical bulletins
Improve service workflows, documentation, and processes to increase efficiency and customer satisfaction
Ensure compliance with industry standards, safety regulations, and Johnstone policies
Track service KPIs, analyze trends, and report on performance and customer feedback
Develop and execute commercial sales strategies to achieve revenue and market share goals
Build and maintain strong relationships with key commercial accounts, contractors, and strategic partners
Identify new business opportunities, negotiate agreements, and close deals to grow Johnstone’s footprint
Collaborate with branch managers and sales teams to align technical support with sales objectives
Monitor market conditions, competitor activity, and customer needs to guide pricing and product strategy
Equip sales teams with technical expertise and product knowledge to improve close rates and customer confidence
Analyze sales performance, forecast revenue, and report results to senior leadership
Qualification
Required
Senior Manager/Supervisor experience
Advanced HVAC/R technical support knowledge
Experience leading and mentoring teams
Ability to resolve escalated technical issues and warranty claims
Experience in technical training for employees and customers
Strong partnership skills with manufacturers
Ability to improve service workflows and processes
Knowledge of industry standards and safety regulations
Experience tracking service KPIs and analyzing trends
Experience developing and executing commercial sales strategies
Ability to build and maintain relationships with key commercial accounts
Experience identifying new business opportunities and negotiating agreements
Ability to collaborate with branch managers and sales teams
Knowledge of market conditions and competitor activity
Ability to equip sales teams with technical expertise
Experience analyzing sales performance and forecasting revenue
Benefits
Competitive compensation and benefits
Leadership role with real influence on strategy, growth, and customer experience
Opportunity to shape and launch a new, high-impact division
Work with industry-leading HVAC/R products and partners
Strong, values-driven organization with long-term growth opportunities
Company
Johnstone Supply, The Balsan Group
Johnstone Supply The Balsan Group employees have extensive HVACR knowledge and take part in ongoing training to ensure our customers are provided with superior customer service and solutions.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase