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Michigan Medicine · 12 hours ago

Cadence Business System Analyst Senior

Ann Arbor, MI

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements. The Cadence Business Team is seeking a Business Systems Analyst Senior to support the implementation of new Cadence, Welcome and MyChart functionality, focusing on improving and standardizing business processes for patient access workflows.

EducationHealth CareMedical

Responsibilities

Acquire and maintain proficiency in Epic Cadence application

Become an expert in existing functionality of patient access software, including Cadence, Welcome, MiChart, Referrals and automated reminders

Become the subject matter expert on forthcoming functionality for Cadence, Welcome, MiChart and other patient access applications

Acquire a strong understanding of existing access workflows across Michigan Medicine and more detailed knowledge regarding workflows relevant to assigned projects

Work with complex build requirements and workgroups, demonstrating sophisticated knowledge of integration of Epic (MiChart) workflows and applications and problem analysis to provide solutions for organizational needs

Lead project management activities including planning, execution, and monitoring of initiatives to ensure timely delivery and alignment with organizational goals

Develop project plans, including implementation and evaluation of projects

Assemble and lead workgroups and other meetings to determine build requirements and develop workflows within Cadence and/or other access software applications

Provide summaries, updates, and reports to stakeholders, manager, and team members as needed

Document build standards and processes for functionality, including why decisions were made

Prepare and lead presentations via webinars, leadership meetings, and operational meetings

Identify which metrics are best used to answer given questions or monitor ongoing issues

Leverage knowledge of Cadence and other access applications to work with other teams to develop queries, dashboards, and reports

Interpret both quantitative and qualitative data to form recommendations on how to change, leverage, or implement available software functionality and the corresponding work effort

Lead and facilitate approved access initiatives

Participate in review of access goals

Provide support, education, and assistance to end users to address ServiceNow requests

Assist analysts completing Template Change Requests as needed

Meet with clinics to discuss, educate, and assist with MiChart functionality

Other duties as assigned

Qualification

Epic CadenceProject ManagementMicrosoft ExcelData AnalysisCommunication SkillsTime ManagementTeam Collaboration

Required

Bachelor's degree in related field and 3-5 years of related experience, or an equivalent combination of education and experience

Advanced knowledge of Microsoft business tools: Excel, Word, PowerPoint

Capable of working in a diverse, multidisciplinary team and interacting with all levels of the organization

Ability to work independently and as part of a team

Excellent analytical, written and oral communication skills. Ability to articulate facts and ideas clearly and concisely

Demonstrated ability to analyze problems and clearly articulate potential solutions

Must exhibit confidence in the facilitation of meetings, and conflict resolution

Time management and organization skills

Demonstrated experience in project management, including the ability to plan, execute, and monitor projects using structured methodologies and tools

Demonstrated ability to work effectively during a period of institutional change

Epic Cadence proficiency is a requirement for this position

Preferred

Knowledge of Michigan Medicine policies and procedures

Knowledge surrounding patient scheduling, registration, consult/order workflows and MiChart reports

Benefits

Excellent medical, dental and vision coverage effective on your very first day

2:1 Match on retirement savings

Company

Michigan Medicine

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Michigan Medicine is a health care system and academic medical center that provides medical education and more. It is a sub-organization of University of Maichigan.

Founded in 1869

Ann Arbor, Michigan, USA

10001+ employees