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Reserv · 1 day ago

Claims Support Associate

United States

Full-time

Remote

Entry Level

2+ years exp

Reserv is an insurtech focused on creating AI and automation technology to enhance efficiency in claims. The Claims Support Associate will support a team of adjusters by managing claim files, data entry, and improving support functions while collaborating closely with leadership.

ConsultingFinancial ServicesInsurance

Responsibilities

Gather necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information

Manage a queue of tasks timely and effectively to ensure claims adjusters have the information they need

Manage incoming mail (electronic, physical, and fax) and upload to the correct claim

Prepare standard form letters and claim closing documents

Strong with time management and prioritization to manage multiple types of tasks and SLAs

Enjoys working with and learning new technologies to improve processes and maximize efficiency

Qualification

Claims support experiencePolicy admin supportCompliance database managementGoogle DocsGoogle SheetsPrioritizationVerbal communicationWritten communicationAttention to detailOrganizational skillsTime management

Required

High school degree or GED required

Minimum of 2 years of experience working in a support or other administrative capacity for an insurance risk organization or compliance organization such as: Claims support experience, Policy admin support, Compliance database management

Requires excellent verbal and written communication skills, and a strong attention to detail

Must also have superior organizational skills and the ability to prioritize the workload

Working knowledge of personal computer required, including Google Docs, Sheets and other mainframe applications, as necessary

Benefits

Generous health-insurance package with nationwide coverage, vision, & dental

401(k) retirement plan with employer matching

Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!

Generous family leave policy

Work from anywhere to facilitate your work life balance

Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!