Jobber · 1 week ago
Customer Onboarding Specialist
United States
Full-time
Remote
New Grad, Entry Level
CAD$59K/yr - CAD$59K/yrJobber is a company dedicated to helping small businesses succeed through technology. They are seeking a Customer Onboarding Specialist to manage a portfolio of home service businesses, providing expert guidance and support throughout the onboarding process while ensuring a smooth transition to the Jobber platform.
MobileSaaSSmall and Medium BusinessesTask Management
Responsibilities
Be a product expert to ensure that our customers are set up for success from day one
Have strong communication skills to actively listen to our users' needs and drive the value of features, workflows and how to use Jobber effectively for their business
Be patient and reliable for our customers when things might not be going how they expected
Be performance driven, have an achievement mindset, a bias for action, and an eagerness to take initiative
Be customer driven This role is highly impactful - We want to build strong customer relationships and deliver customer focused solutions. We’re looking for someone who gets excited to connect with our customers and teach them about using Jobber!
Drive and encourage feedback loops to help amplify a customer-retention mindset to decision making that is rooted in empathy
To be agile and adaptable in a very fast-paced environment. We’re growing fast and things are changing every day - what worked yesterday might not anymore. You need to be invigorated by this type of environment, and be excited by a new challenge
Strive for execution excellence through the optimization of tooling, process and workflows
Utilize AI technologies to generate predictive insights, enabling proactive and tailored customer engagement and communications
Become an ambassador of our culture by being humble, supportive - and someone who truly gives a sh*t!
Qualification
Required
Customer service experience, ideally working in a role that provides a high touch customer service experience to their customers
A track record of exceptional customer support and onboarding of new customers to complex products
A strong understanding of our tech stack. Salesforce, Chili Piper, Slack
Next level communication and relationship building abilities
An incredible passion for our customer and a connection to our purpose - to help small businesses be more successful
Preferred
Experience with AI tools for enhancing operational efficiencies and customer insights
Benefits
Equity rewards
Annual stipends for health and wellness
Retirement savings matching
Extended health package with fully paid premiums for body and mind
Dedicated talent development program that includes career coaching and opportunities for career development
Extended health benefits package with fully paid premiums for both body and mind
Matching in RRSP, TFSA or FHSA
Stock options
Access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential
Company
Jobber
Jobber is cloud software that helps mobile service businesses organize their scheduling, invoicing, CRM, and team management.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$183.46MKey Investors
General AtlanticSummit PartnersOMERS Ventures
2023-02-07Series D· $100M
2021-01-12Series C· $59.81M
2018-01-01Series B· $16M
Leadership Team
Sam Pillar
Founder & CEO
Forrest Zeisler
Co-Founder and CTO
Recent News
2025-12-15
Tech Funding News
2025-11-05
Company data provided by crunchbase