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Unum · 1 day ago

Benefits Coordinator - Long Term Care

Portland, ME

Full-time

Onsite

New Grad, Entry Level

$36K/yr - $62K/yr

Unum is a leading provider of employee benefits, committed to helping employees thrive. The Benefits Coordinator role is responsible for managing claims, ensuring effective communication with claimants, and maintaining accurate documentation while delivering excellent customer service.

FinanceFinancial ServicesInsurance

Responsibilities

Developing skills to meet departmental standards pertaining to production, quality, timeliness and customer service are met

Developing skills to accurately identify and management of those files appropriate for further investigation or referral to other areas within the department

Effectively utilize specialty resources such as medical, vocational and legal to achieve optimum claims outcomes

Effectively manage a caseload of claims to the appropriate duration

Responsible for being familiar with specialized workflow requirements and performance standards for any assigned customers

Developing decision rationale and current claim activities accurately and thoroughly; both verbally and in writing, to claimants, employers and other constituents

Provides excellent customer service by providing processing benefit payments on a timely basis and responding to all inquiries on a timely basis

Maintains accurate and up-to-date activities for each assigned claim, and documents in a thorough, timely and accurate manner

Develops and maintains a good rapport with claimants, policyholders and field sales offices

Developing an ability to Communicates technical information to claimants, other external customers as appropriate and field personnel regarding financial matters, contractual provisions, benefit calculations and offsets and claim practices

Thorough and timely investigation, documentation and analysis of claim decisions

Efficient and fair claim management in a high-risk legal environment

Render claim related decisions in accordance with policies and procedures, quality and service standards with partnership and direction from management

May also manage day to day activities related to Unum’s Retained Asset Account program, including reconciliation of account balances and resolution of discrepancies, resolution of accountholder requests and processing of assignments of life insurance

May perform other duties as assigned

Qualification

Claims managementCustomer serviceAnalytical skillsCommunication skillsMathematical aptitudeDetail orientedCritical thinkingNegotiationOrganizational skillsTime management

Required

High School Diploma or equivalent, required

Mathematical aptitude

Detail oriented; able to analyze and research contract information

Strong communication, verbal, written, and listening, as well as strong interpersonal skills

Experience in working with internal and external customers

Demonstrated critical thinking abilities

Analytical and decision-making skills

Ability to deal effectively with conflict in a professional manner

Ability to negotiate

Excellent customer service orientation

Ability and commitment to work as an effective team member toward shared goals

Strong organizational and time management skills with an ability to balance production with independent decision-making

Demonstrated success in meeting goals in demanding and dynamic work environments

Demonstrated ability to act with sense of urgency and manage multiple demand

Benefits

Award-winning culture

Inclusion and diversity as a priority

Performance Based Incentive Plans

Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

Generous PTO (including paid time to volunteer!)

Up to 9.5% 401(k) employer contribution

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

Company

Unum

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Since our founding in 1848, Unum has been a leader in the employee benefits business through innovation, integrity and an unwavering commitment to our customers.

Founded in 1848