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State of Missouri · 1 day ago

Customer Service Manager - 5022047

Jefferson City, MO

Full-time

Onsite

Mid, Senior Level

$47K/yr - $47K/yr

5+ years exp

The State of Missouri is committed to fostering confidence and trust in its customer service operations. They are seeking a Customer Service Manager to supervise and guide a team in the Tax Clearance/Payment Plan section of Collections and Tax Assistance, ensuring departmental goals are met through effective communication and relationship building.

AgricultureGovernmentInformation Technology

Responsibilities

Produce and maintain production reports

Establish and maintain positive working relationship by communicating effectively with your staff and your internal and external customers

Assign work priorities for your team

Hold interviews and submit hiring recommendations

Supervise, educate, and address disciplinary concerns

Collaborate with your team and co-leaders to improve processes

Hold monthly ENGAGE meetings with your team members

Encourage your team to grow in their role and prepare them for future opportunities

Work with the Department’s Genesys phone system to ensure payment plan and tax clearance calls are assisted promptly

Ability to lead, guide and coach others to support the Department’s Vision, Mission and Values

Oversee the Tax Information Office

Qualification

Supervisory experienceExcel skillsCustomer relationship managementStrategic ThinkingDependable/Positive AttitudeComputer LiteracyClear CommunicationAttention to DetailSelf-Starter